Enterprise Systems IT Specialist
Agency-wide Requirements
All applicants must be:
- U.S. citizens (dual U.S. citizens also eligible)
- At least 18 years of age
- Willing to move to the Washington, DC area
- Able to complete security and medical evaluations
- Registered for the Selective Service
About the Job
Enterprise Systems IT Specialists (ESITS) are responsible for ensuring the Agency’s global IT mission partners receive timely, responsive, and exceptional IT service. ESITS provide one-on-one consultation and applications troubleshooting assistance; resolve access, hardware, and software problems; respond to incoming calls for IT assistance and meet with users to resolve problems; assist with integrated IT service delivery requirements; and are responsible for sensitive data access control.
ESITS may provide project management and systems integration for data, voice, and video communication systems. You may also support operation, maintenance, installation, and management of domestic and foreign field locations outside of the Washington, DC metropolitan area.
Occasional foreign and domestic travel may be required in temporary (30-90 days) and longer-term capacities (generally 2-3 years). CIA offers benefits and allowances for travel that positively impact overall compensation.
Who You’ll Work With
At the Central Intelligence Agency (CIA), we recognize our Nation’s strength comes from the diversity of its people. People from a broad range of backgrounds and viewpoints work at CIA, and our diverse teams are the reason we can keep our country safe.
Read more about diversity and inclusion
What You’ll Get
Our benefits support every aspect of a working professional’s life, including health and wellness, time off, family, finances, and continuing education. Our programs include highly sought-after government health benefits, flexible schedules, sick leave, and childcare. In some cases, we also offer sign-on incentives and cover moving expenses if you relocate.
As a CIA employee, you’ll also get the satisfaction of knowing your work is part of something bigger than yourself. Our work is driven by one mission: to keep our Nation safe. Every day is an opportunity to enhance U.S. national security.
Minimum Qualifications
- Associate’s degree in one of the following fields or related studies:
- Computer Science
- Computer Information Systems
- Information Science & Technology
- Management Information Systems
- Or a similar degree from a technical trade school and a minimum of two (2) years of IT customer service work experience with excellent performance and completion of recent formal training in the field
- At least 3.0 GPA on a 4-point scale
- Working knowledge of Microsoft Office products (Outlook, MS Word, Excel, PowerPoint)
- IT skills such as:
- Voice transmission
- Data communications
- VoIP
- Enterprise server management
- Local Area Network (LAN) and Wide Area Network (WAN)
- Facsimile
- Experience with access administration
- Experience with desktop hardware, software, and peripherals
- Experience eliciting information on technical problems from non-technical mission partners
- Ability to communicate complex concepts/issues in a manner matched to the audience
- Excellent communication skills
- Dedicated, accountable, and dynamic work ethic focused on delivering results in demanding environments
- Strong collaboration and teamwork skills
- Flexibility to meet mission needs
- The ability and willingness to travel worldwide. Travel may be in temporary or longer term capacity (generally 2-3 years).
- Ability to meet the minimum requirements for joining CIA, including U.S. citizenship and a background investigation
Desired Qualifications
- Bachelor’s degree in one of the following fields or related studies:
- Computer Science
- Computer Information Systems
- Information Science & Technology
- Management Information Systems
- Ability to apply project management and systems engineering principles to initiate, plan, execute, control, and close the work of a team to meet mission needs
- Microsoft Certified Systems Engineering (MCSE)
- IT skills such as:
- TCP-IP networks
- Applications development
- Digital/analog fault isolation
- Repair to least replaceable unit