Careers & Internships


IT Customer Service Officer

There are currently no openings for this position.
Please check back periodically as our hiring needs change.

At a Glance

  • Full time

  • Washington, DC metro area

  • Starting salary: $70,304 - $92,421

  • US citizenship required (dual national US citizens are eligible)

Information Technology (IT) Customer Service Officer (ITCSOs) are responsible for ensuring the Agency's global IT mission partners receive timely, responsive, and exceptional IT service. ITCSOs provide one-on-one consultation and applications troubleshooting assistance; resolve access, hardware, and software problems; respond to incoming calls for IT assistance and meet with users to resolve problems; assist with integrated IT service delivery requirements; and are responsible for sensitive data access control.

ITCSOs may provide project management and systems integration for data, voice and video communication systems. You may also support operation, maintenance, installation and management of domestic and foreign field locations outside of the Washington, DC metropolitan area.

Occasional foreign and domestic travel may be required in temporary (30-90 days) and longer term capacities (generally 2-3 years). The CIA offers benefits and allowances for travel that positively impact overall compensation.

Offices of the CIA – Directorate of Digital Innovation

The Directorate of Digital Innovation (DDI) is at the forefront of defining the future of digital expertise within the CIA. DDI focuses on developing the workforce with cutting-edge skills, investing in IT infrastructure, and modernizing the way the Agency does business. DDI officers help accelerate the integration of innovative methods and tools to enhance the CIA's cyber and digital capabilities on a global scale and ultimately help safeguard our nation. Learn more about the Directorate of Digital Innovation.

See our work in action:

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Life at CIA

In addition to a comprehensive benefits package, the CIA offers exciting career opportunities and a dynamic environment. We're on the forefront of world-altering events – as they happen. So working here isn't just a job, it's a mindset and a lifestyle.

US citizenship required (dual-national US citizens eligible). All positions require relocation to the Washington, DC metro area.

Minimum Qualifications:
  • Associate's degree in one of the following fields or related studies:
    • Computer Science
    • Computer Information Systems
    • Information Science & Technology
    • Management Information Systems
  • Or similar degree from a technical trade school and a minimum of two (2) years of IT customer service work experience with excellent performance and completion of recent formal training
  • Ability and willingness to travel worldwide
  • Working knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
  • IT knowledge such as:
    • Voice transmission
    • Data communications
    • TCP-IP networks
    • VoIP
    • Enterprise server management
    • Applications development
    • Local Area Network (LAN) and Wide Area Network (WAN)
    • Facsimile
    • Cable-to-modem communications
    • Repair to least replaceable unit
  • Excellent communication skills
  • Strong collaboration and teamwork skills
  • Dedicated, accountable, and dynamic work ethic focused on delivering results in demanding environments
Desired Qualifications:
  • Bachelor's degrees in one of the following fields ore related studies:
    • Computer Science
    • Computer Information Systems
    • Information Science & Technology
    • Management Information Systems
  • GPA of at least 3.0 on a 4-point scale
All applicants must successfully complete:
  • A thorough medical and psychological exam
  • A polygraph interview
  • A comprehensive background investigation

To be considered suitable for Agency employment, applicants must generally not have used illegal drugs within the last 12 months. The issue of illegal drug use prior to 12 months ago is carefully evaluated during the medical and security processing.

If you are ready to apply, add this position to your job cart. You can add up to four (4) positions. Job cart selections will only be retained during this site visit, so be sure to click "Apply Now" before closing the browser window. After clicking "Apply Now" you will be taken to the application account creation page. The positions will appear in the cart once you have created an account.

DO NOT submit multiple applications; this will only slow the review of your application and delay processing. Please read the Application Instructions carefully before you begin the online application process.

Important application instructions for this position:

The following items must be attached to your on-line application (PDF format preferred):

  • Resume
  • Cover letter in which you specify your qualifications for one or more positions. Please address why you want to work in this role and what differentiates you from other applicants.
  • Unofficial transcripts for all degrees

Important Notice: Friends, family, individuals, or organizations may be interested to learn that you are seeking employment with the CIA. Their interest, however, may not be benign or in your best interest. Once you reveal your interest you lose control of that information. We ask all applicants to exercise discretion and good judgment in disclosing your interest in a position with the CIA. You will receive further guidance on this topic as you proceed through your CIA employment processing.

watch video Watch the Application Process videos on a separate page.

An equal opportunity employer and a drug-free workforce.

Posted: Aug 06, 2018 02:22 PM
Last Updated: Jan 31, 2019 08:13 AM

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