Careers & Internships

 

Customer Service Representative

There are currently no openings for this position.
Please check back periodically as our hiring needs change.

At a Glance

  • Full time

  • Washington, DC metro area

  • Starting salary: $45,972 - $56,233

  • US citizenship required (dual national US citizens are eligible)

As a Customer Service Representative (CSR) with the CIA, you will deliver top-notch customer service, focusing in the area of human resources, utilizing excellent interpersonal and time management skills. CSRs provide customer service at the corporate level supporting worldwide operations in the Human Resources Service Center, Ask HR Call Center, and Payroll and Benefits divisions.

As the first point of contact for employees with questions, your primary duties will be to resolve and answer customer inquiries, gather and process data, research and solve problems, maintain data integrity, and provide document support and imaging. All work is performed primarily in an office environment under the immediate supervision of a team lead or first-line supervisor.

A 5-year Contract Term Agreement is required in this position. Learn more about the Contract Term Agreement.

Offices of the CIA - Directorate of Support

The Directorate of Support (DS) provides everything the CIA needs to accomplish its critical mission of defending our nation. The DS provides business operations support to Agency components including all aspects of security, logistics, facilities, finance, education, medical services and human resources. Learn more about the Directorate of Support.

See our work in action:

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Life at CIA

In addition to a comprehensive benefits package, the CIA offers exciting career opportunities and a dynamic environment. We're on the forefront of world-altering events – as they happen. So working here isn't just a job, it's a mindset and a lifestyle.

US citizenship required (dual-national US citizens eligible). All positions require relocation to the Washington, DC metro area.

Minimum Qualifications:
  • High School or equivalent
  • Minimum of four (4) years' progressive experience providing customer service and/or administrative support
  • GPA of at least 3.0 on a 4-point scale
  • Experience in one or more of the following areas:
    • Strong customer service skills
    • Ability to manage competing priorities
    • Excellent communication skills (verbal and written)
    • Strong problem solving skills
    • Ability to work effectively within teams
    • Skilled in Microsoft Office Suite (e.g., Excel, PowerPoint, Word) and willing to learn additional information systems and or software

All applicants must successfully complete:
  • A thorough medical and psychological exam
  • A polygraph interview
  • A comprehensive background investigation

To be considered suitable for Agency employment, applicants must generally not have used illegal drugs within the last 12 months. The issue of illegal drug use prior to 12 months ago is carefully evaluated during the medical and security processing.

If you are ready to apply, add this position to your job cart. You can add up to four (4) positions. Job cart selections will only be retained during this site visit, so be sure to click "Apply Now" before closing the browser window. After clicking "Apply Now" you will be taken to the application account creation page. The positions will appear in the cart once you have created an account.

DO NOT submit multiple applications; this will only slow the review of your application and delay processing. Please read the Application Instructions carefully before you begin the online application process.

Important application instructions for this position:

The following items must be attached to your on-line application (PDF format preferred):

  • Resume
  • Cover letter in which you specify your qualifications for this position. Please address why you want to work in this role and what differentiates you from other applicants.
  • Unofficial transcripts for all degrees

Important Notice: Friends, family, individuals, or organizations may be interested to learn that you are seeking employment with the CIA. Their interest, however, may not be benign or in your best interest. Once you reveal your interest you lose control of that information. We ask all applicants to exercise discretion and good judgment in disclosing your interest in a position with the CIA. You will receive further guidance on this topic as you proceed through your CIA employment processing.

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An equal opportunity employer and a drug-free workforce.

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Posted: Aug 06, 2018 02:22 PM
Last Updated: Aug 06, 2018 02:22 PM

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