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Enterprise Systems IT Specialist

There are currently no openings for this position.
Please check back periodically as our hiring needs change.

At a Glance

  • Full time

  • Washington, DC metro area

  • Starting salary: $74,431 - $94,970

  • US citizenship required (dual national US citizens are eligible)

This position was formerly known as IT Customer Service Officer

As an Enterprise Systems IT Specialist (ESITS) with the CIA, you will be responsible for ensuring Agency mission partners receive timely, responsive, and exceptional IT service.  You will focus on providing collaborative and one-on-one consultation, analysis, and problem resolution for technology products, applications, data and system access, hardware, and software issues. ESITS’ also respond to incoming calls for IT assistance and meet with customers to resolve problems, assist with integrated IT service delivery requirements, and are responsible for sensitive data access control.

ESITS’ may provide project management and systems integration for voice and data communication systems, as well as developing solutions to automate IT transactional or routing activities, analyzing hardware, software, and/or applications needs. You will communicate policies, procedures, information security, and other technical information to the users.  In forward deployed environments, ESITS’ may also support operation, maintenance, installation and management of information technology infrastructure and tools at domestic and foreign field locations.

Work may be performed domestically or abroad and ESITS’ may be required to travel in temporary (30-90 days) and longer term capacities (generally 2-3 years). The CIA offers benefits and allowances for travel that positively impact overall compensation.

Offices of the CIA – Directorate of Digital Innovation

The Directorate of Digital Innovation (DDI) is at the forefront of defining the future of digital expertise within the CIA. DDI focuses on developing the workforce with cutting-edge skills, investing in IT infrastructure, and modernizing the way the Agency does business. DDI officers help accelerate the integration of innovative methods and tools to enhance the CIA's cyber and digital capabilities on a global scale and ultimately help safeguard our nation. Learn more about the Directorate of Digital Innovation.

See our work in action:

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Life at CIA

In addition to a comprehensive benefits package, the CIA offers exciting career opportunities and a dynamic environment. We're on the forefront of world-altering events – as they happen. So working here isn't just a job, it's a mindset and a lifestyle.

US citizenship required (dual-national US citizens eligible). All positions require relocation to the Washington, DC metro area.

Minimum Qualifications:
  • Associate's degree in one of the following fields or related studies:
    • Computer Science
    • Computer Information Systems
    • Information Science & Technology
    • Management Information Systems
  • Or a similar degree from a technical trade school and a minimum of two (2) years of IT customer service work experience with excellent performance and completion of recent formal training in the field
  • GPA of at least 3.0 on a 4-point scale
  • Working knowledge of Microsoft Office products (Outlook, MS Word, Excel, PowerPoint)
  • IT skills such as:
    • Voice transmission
    • Data communications
    • VoIP
    • Enterprise server management
    • Local Area Network (LAN) and Wide Area Network (WAN)
    • Facsimile
  • Experience with access administration
  • Experience with desktop hardware, software, and peripherals
  • Experience eliciting information on technical problems from non-technical mission partners
  • Ability to communicate complex concepts/issues in a manner matched to the audience
  • Excellent communication skills
  • Dedicated, accountable, and dynamic work ethic focused on delivering results in demanding environments
  • Strong collaboration and teamwork skills
  • Flexibility to meet mission needs
  • The ability and willingness to travel worldwide. Travel may be in temporary or longer term capacity (generally 2-3 years).
Desired Qualifications:
  • Bachelor's degree in one of the following fields or related studies:
    • Computer Science
    • Computer Information Systems
    • Information Science & Technology
    • Management Information Systems
  • Ability to apply project management and systems engineering principles to initiate, plan, execute, control, and close the work of a team to meet mission needs
  • Microsoft Certified Systems Engineering (MCSE)
  • IT skills such as:
    • TCP-IP networks
    • Applications development
    • Digital/analog fault isolation
    • Repair to least replaceable unit
All applicants must successfully complete:
  • A thorough medical and psychological exam
  • A polygraph interview
  • A comprehensive background investigation

To be considered suitable for Agency employment, applicants must generally not have used illegal drugs within the last 12 months. The issue of illegal drug use prior to 12 months ago is carefully evaluated during the medical and security processing.

    If you are ready to apply, add this position to your job cart. You can add up to four (4) positions. Job cart selections will only be retained during this site visit, so be sure to click "Apply Now" before closing the browser window. After clicking "Apply Now" you will be taken to the application account creation page. The positions will appear in the cart once you have created an account.

    DO NOT submit multiple applications; this will only slow the review of your application and delay processing. Please read the Application Instructions carefully before you begin the online application process.

    Important application instructions for this position:

    The following items must be attached to your on-line application (PDF format preferred):

    • Resume
    • Cover letter in which you specify your qualifications for one or more positions. Please address why you want to work in this role and what differentiates you from other applicants.
    • Unofficial transcripts for all degrees

    Important Notice: Friends, family, individuals, or organizations may be interested to learn that you are seeking employment with the CIA. Their interest, however, may not be benign or in your best interest. Once you reveal your interest you lose control of that information. We ask all applicants to exercise discretion and good judgment in disclosing your interest in a position with the CIA. You will receive further guidance on this topic as you proceed through your CIA employment processing.

    watch video Watch the Application Process videos on a separate page.

    An equal opportunity employer and a drug-free workforce.


    Posted: Sep 17, 2020 09:27 AM
    Last Updated: Sep 28, 2020 12:12 PM

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