Undergraduate Internship/Co-op - Customer Support Information Technology Officer (CSITO)
There are currently no openings for this position. Please check back periodically as our hiring needs change.
|Work Schedule:||Full Time|
|Salary:|| $38,815 – $48,079
|Location:||Washington, DC metropolitan area|
If you have exceptional customer service skills and enjoy being the one that everyone comes to for computer technical help, then we are looking for you. Students working in this occupation will be working directly with IT Support Teams to ensure that the customers receive timely, responsive, and exceptional service. As a member of our support team, you will provide one-on-one consultation and applications troubleshooting assistance; resolve access, hardware and software problems; respond to incoming customer calls for IT assistance and meet with customers to resolve problems; assist with integrated IT service delivery requirements and sensitive data access control; and/or perform limited small applications development. You may also be deployed to other offices across the Agency as a vital link between the customer components and our technical offices for all information services requests. Or you may be on one of the teams responsible for LAN and/or Lotus Notes administration, hardware and software upgrades, server operations on standalone networks or special data servers. Temporary travel opportunities are available.
We are looking for students that have exceptional customer service skills, the ability to work well in a team environment, working knowledge of MS Word, Excel, PowerPoint and Lotus Notes. Solid troubleshooting skills, demonstrated communications skills, and the ability to work under minimal supervision in a fast-paced and diverse environment are required. Knowledge of Internet operations; various transmission technologies and search tools; technical knowledge of network infrastructures; expertise in troubleshooting hardware and software; demonstrated leadership and mentoring skills; and LAN and Lotus Notes administration and server operations experience are also needed. Excellent oral and written communications skills; strong commitment to continuous learning; the ability to work in a team environment and the ability to listen well and work with others to provide exceptional customer service.
Minimum requirements: Students should be pursuing undergraduate or graduate level degrees in Electrical or Computer Engineering, Computer Science, or a similar IT Engineering discipline.
Students should have computer proficiency, good interpersonal and communication skills, some working knowledge of network topologies and protocols and the ability to work in a team environment. Interns generally are required to work either a combination of one semester and one summer internship or two 90-day summer internships. Co-Op Students work on an alternating semester or quarterly basis and are expected to spend a minimum of three semesters or four quarters (this can include a summer tour) on the job prior to graduation. A GPA of 3.0 or better is required.
All applicants must successfully complete a thorough medical and psychological exam, a polygraph interview and an extensive background investigation. US citizenship is required.
To be considered suitable for Agency employment, applicants must generally not have used illegal drugs within the last twelve months. The issue of illegal drug use prior to twelve months ago is carefully evaluated during the medical and security processing.
Important Notice: Friends, family, individuals, or organizations may be interested to learn that you are an applicant for or an employee of the CIA. Their interest, however, may not be benign or in your best interest. You cannot control whom they would tell. We therefore ask you to exercise discretion and good judgment in disclosing your interest in a position with the Agency. You will receive further guidance on this topic as you proceed through your CIA employment processing.
Make a note of the position(s) that interest you, as you can apply for up to four positions in one application. DO NOT submit multiple applications; this will only slow the review of your application, and delay processing. Please read the Application Instructions carefully before you begin the online application process.
An equal opportunity employer and a drug-free work force.