Institutionalizing Best Practices
Reflections on 10 Years of Countering Terrorism
By Jeffrey A. Builta and Eric N. Heller
Government commissions, academics, book writers and journalists have dissected the 9/11 attacks and focused on the failure of intelligence to disrupt al Qa‘ida’s attack. These examinations have reshaped the look, feel, operation, and, particularly, the bureaucracy of the counterterrorism (CT) community and, by extension the larger Intelligence Community. At the same time, those in the CT community have had nearly a decade of creative experimentation and learning, which has led to equally, if not larger changes. Along the way, the IC has had to adapt old processes and develop new ones to improve effectiveness, efficiency, and accountability.
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