PYRAMID STATEMENT OF WORK W/ADDENDUM

• Document Type: SPECIALCOLLECTION
• Collection: FOIA Collection
• Document Number (FOIA) /ESDN (CREST): 06218657
• Release Decision: RIPPUB
• Original Classification: U
• Document Page Count: 97
• Document Creation Date: March 16, 2022
• Document Release Date: March 28, 2016
• Case Number: F-2012-00645
• Publication Date: May 15, 2007

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CONTRACT NUMBER: 2007*G0063
RFP NUMBER: 2007*G0063
OFFICE OF Ttit, DIRECTOR
OF NATIONAL INTELLIGENCE (OMNI)
PROFESSIONAL ADMINISTRATIVE
SUPPORT SERVICES
^
PYRAMID
STATEMENT OF WORK
ATTACHMENT 1
15 MAY 2007
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� REP NUMBER: 2007*G0063
CHANGE LOG
DOC
APPROVAL
REV
AFFECTED
REMARKS
REV �
DATE
BY
SECTIONS
RFC APPROVAL
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INDEX
CHANGE LOG 2
1.0 INTRODUCTION
1.1 PURPOSE 7
1.2 BACKGROUND 7
1.3 CONTRACT SCOPE 8
1.4 0/DNI CUSTOMER BASE/STAKEHOLDERS 10
1.5 CONTRACT OBJECTIVES 12
1.6 PLACE OF PERFORMANCE 13
1.7 ENVIRONMENT 13
1.8 PERIOD OF PERFORMANCE 144
2.0 PROGRAM-WIDE REQUIREMENTS 14
2.1 PROGRAM MANAGEMENT 14
2.1.1 CONTRACT MANAGEMENT 14
2.2 SECURITY 16
2.2.1 SECURITY EDUCATION 16
2.2.2 ASSOCIATION 16
2.2.3 PERSONNEL SECURITY 16
2.2.4 PERSONNEL DATA RESTRICTION 17
2.3 OTHER DIRECT COST REQUIREMENTS 17
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2.3.1 CONTRACTOR FURNISHED EQUIPMENT, PROPERTY,
FACILITIES AND SERVICES 17
2.3.2 TRAVEL REQUIREMENTS 18
2.3.3 TRAINING REQUIREMENTS 18
2.4 GOVERNMENT FURNISHED EQUIPMENT, PROPERTY, FACILli thS AND
SERVICES
3.0 PROFESSIONAL ADMINISTRATIVE SUPPORT SERVICES
18
19
3.1 COMPTROLLER SUPPORT SERVICES 20
3.1.1 PLANS SUPPORT 20
3.1.2 BUDGET SUPPORT 20
3.1.3 FINANCIAL SUPPORT 22
3.2 FACILITIES SUPPORT SERVICES 22
3.2.1 FACILITY CONSULTING SUPPORT 22
3.2.2 ARCHITECTURE AND ENGINEERING (A&E) DESIGN SUPPORT 24
3.2.3 FACILITY MANAGEMENT SUPPORT 24
3.2.4 PROGRAM MANAGEMENT SUPPORT 255
3.3 � GENERAL SUPPORT SERVICES 266
3.3.1 EXECUTIVE ADMINISTRATIVE SUPPORT 266
3.3.2 ADMINISTRATIVE ASSISTANT SUPPORT 28
3.3.3 OFFICE AUTOMATION CLERK/SECRETARIAL SUPPORT 28
3.4 HUMAN RESOURCES SUPPORT SERVICES 30
3-4.1 APPLICANT PORCESSING SUPPORT 30
3.4.2 FILE ROOM SUPPORT 31
3.4.3 INSTRUCTIONAL DESIGN AND COURSE FACILITATION
SUPPORT 33
3.4.4 JOB ANALYSIS AND CLASSIFICATION SUPPORTS 344
3.4.5 POLICY SUPPORT 35
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3.4.6 JOB POSTING TEAM SUPPORT
3.5 INFORMATION MANAGEMENT SUPPORT SERVICES
36
37
3.5.1 INFORMATION REVIEW AND RELEASE EXPERT SUPPORT 37
3.5.2 INFORMATION REVIEW AND RELEASE TECHNICIAN SUPPORT 38
3.5.3 RECORDS MANAGEMENT EXPERT SUPPORT 39
3.5.4 CLASSIFICATION MANAGEMENT EXPERT SUPPORT 41
3.5.5 SYSTEMS INTEGRATION SUPPORT 422
3.6 INFORMATION TECHNOLOGY SUPPORT SERVICES 433
3.6.1 ACCESS ADMINISTRATION SUPPORT 45
3.6.2 CLOSE SUPPORT 46
3.6.3 GRAPHICS SUPPORT 467
3.6.4 TRAINING SUPPORT 0 508
3.6.5 COMMUNICATIONS SUPPORT 580
3.6.6 APPLICATION AND DATABASE SUPPORT 51
3.6.7 SYSTEMS ENGINEERING SUPPORT 593
3.6.8 CONFIGURATION MANAGER SUPPORT 607
3.6.9 LICENSE MANAGER SUPPORT 58
3.6.10 PROGRAM MANAGER SUPPORT 60.
3.6.11 PROJECT MANAGER SUPPORT 61
3.6.12 REQUIREMENTS MANAGER SUPPORT 63
3.7 LOGISTICS SUPPORT SERVICES 64
3.7.1 LOGISTICS OFFICERS SUPPORT 65
3.8 SECURITY SUPPORT SERVICES 66
3.8.1 SECURITY SUPPORT 66
3.8.2 ADJUDICATIONS SUPPORT 68
3.8.3 SECURITY POLICY, EDUCATION AND AWARENESS SUPPORT 70
3.8.4 PHYSICAL AND TECHNICAL SPECIAL COMPARTMENTED
INFORMATION FACILITY (SCIF) SUPPORT 71
3.8.5 INFORMATION SYSTEMS SECURITY MANAGEMENT SUPPORT 72
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4.0 DELIVERABLES 74
4.1 PROGRAM MANAGEMENT PLAN 74
4.1.1 PMP, VERSION 1 75
4.1.2 PMP, VERSION 2 76
4.1.3 PMP, VERSION 3 76
4.2 MONTHLY STATUS REPORT 76
4.3 TEMPLATE GUIDE 77
APPENDIX A ACRONYMS 78
APPENDIX B DEFINITIONS 81
APPENDIX C APPLICABLE DOCUMENTS 83
ATTACHMENT A MONTHLY STATUS REPORT 83
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CONTRACT NUMBER: 2007*G0063
RFP NUMBER: 2007*G0063
OFFICE OF THE. DIRECTOR OF NATIONAL INTELLIGENCE (0/DNI)
PROFESSIONAL ADMINISTRATIVE SUPPORT SERVICES (PYRAMID)
STATEMENT OF WORK
1.0 INTRODUCTION
1.1 PURPOSE
The purpose of the Statement of Work (SOW) is to set forth professional administrative support
service requirements of the Office of the Director of National Intelligence (0/DNI).
The Professional Administrative Support Services (PYRAMID) solicitation is expected to result
in the competitive award of a hybrid Cost Plus Award Fee, Level-of-Effort Term (CPAF/LOET)
and Cost Reimbursable contract as prescribed by FAR 16.305 and FAR 16.302 respectively.
All pre- and post-award activities associated with the PYRAMID contract will be conducted in
accordance with the contracting authorities granted to the Central Intelligence Agency (CIA), as
prescribed in the CIA Act of 1949 and implemented by the
1.2 BACKGROUND
The Director of National Intelligence (DNI) was established by Public Law 108-458 on
December 17, 2004. Titled as the "Intelligence Reform and Terrorism Prevention Act of 2004",
the Act established the Director of National Intelligence to (1) be head of the intelligence
community; (2) be the principal advisor to the President, to the National Security Council, and
the Homeland Security Council for intelligence matters related to the national security; and (3)
...oversee and direct implementation of the National Intelligence Program. The 0/DM supports
the DNI in meeting these responsibilities.
Active duty military officers and career civil servants constitute the backbone of the 0/DM
workforce. However, this workforce must be augmented by contractor personnel performing a
wide range of administrative support functions.
At present, an assortment of contracting instruments of varying type, size, and complexity are in
place to meet the 0/DNI's professional administrative support service needs. These instruments
are due to expire prior to the end of fiscal year 2007 (FY07). Given the evolving technical and
contractual environment of the 0/DNI, and limitations of the existing contract vehicles, a
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determination has been made that a single/omnibus award will be made for Pyramid services
across the 0/DM. Award of a single contract will allow the 0/DM to focus its management
oversight on a single prime contractor, who will be expected to be able to recruit and retain a
highly skilled and proficient workforce.
1.3 CONTRACT SCOPE
� �
This SOW describes the professional administrative support services required by the 0/DM.
Table 1 sets forth 0/DM professional administrative support service functions:
WORK BREAKDOWN STRUCTURE AND FUNCTIONAL REQUIREMENTS
TABLE 1
WBS
FUNCTIONAL REQUIREMENTS
3.1
Comptroller Support Services
3.1.1
Plans Support
3.1.2
Budget Support
3.1.3
Financial Support
,
�
3.2
Facilities Support Services
3.2.1
Facility Consulting Support .
3.2.2
Architecture, Engineering (A/E) & Design Support
3.2.3
Facility Management Support
3.2.4
Program Management Support
3.3
General Support Services i
3.3.1
Executive Administrative Support
3.3.2
Administrative Assistant
3.3.3
Office Automation Clerk/Secretarial Support
3.4
Human Resources Support Services
3.4.1
Applicant Processing Support .
3.4.2
File Room Support
3.4.3
Instructional Design and Course Facilitation Support
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3.4.4
Job Analysis and Classification Support
3.4.5
Policy Support
3.4.6
Job Posting Team Support
3.5
�
Information Management Support Services
3.5.1
'
Information Review and Release Expert Support
3.5.2
Information Review and Release Technician Support
3.5.3
Records Management Expert Support
3.5.4
Classification Management Expert Support
3.5.5
Systems Integration Support
3.6
Information Technology Support Services
3.6.1
Access Administration Support
3.6.2
Close Support
3.6.3
Graphics Support
3.6.4
Training Support
3.6.5
Communications Support
3.6.6
Applications and Database Support
3.6.7
Systems Engineering Support
3.6.8
Configuration Manager Support
3.6.9
License Manager Support
3.6.10
Program Manager Support
3.6.11
Project Manager Support
3.6.12
Requirements Manager Support
3.7
Logistics Support Services 1
3.7.1
Logistics Specialist Support
3.8 .
Security Support Services
3.8.1
Security Support
3.8.2
Adjudications Support
3.8.3
Security Policy, Education and Awareness Support
3.8.4
Physical and Technical SCIF Support
3.8.5
Information Systems Security Management Support
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Given the need to support evolving mission in times of peace or crisis, the 0/DNI may acquire
additional PYRAMID service under this contract. Additional services may reach up to 100%
over and above the baseline requirement in place at the beginning of the Base contract year and
of each Option contract year. Additional services may be for periods of one year or less.
The contractor shall provide dedicated management and on-site full-time equivalent (tit h)
personnel. Management shall perform all functions necessary to; 1) recruit and retain fully
qualified personnel, 2) process all required clearance documentation, and 3) manage all
performance aspects of its personnel required to provide the professional administrative support
services (PYRAMID) as set forth in this SOW.
The 0/DM requires the services defined herein to assist in fulfilling its mission as described in
the National Intelligence Strategy. The services will be performed primarily in the Washington
Metropolitan Area (WMA) but may require performance in CONUS areas outside the WMA and
in OCONUS locations worldwide.
The contractor shall be responsible for the establishment of a Program Management Office
(PM0), under the direction of a Program Manager (PM), responsible for the recruitment,
management and retention of fully qualified personnel able to provide the full range of
PYRAMID services required by the 0/DM. In satisfying this responsibility, the contractor is
encouraged to subcontract, subject to FAR 52.244-2 Subcontracts, and all other terms and
conditions of the contract.
In no case shall the contractor perform, or be tasked to perform, an inherently Governmental
function. Thus, it shall be understood that the contractor shall have no decision authority with
respect to Section 3.1 through 3.8 performance requirements.
1.4 0/DM CUSTOMER BASE/STAKEHOLDERS
The services obtained through this SOW shall primarily support the 0/DNI's Director of
Intelligence Staff (DES) and each of his/her Administrative branches (see below).
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DIRECTOR OF INTELLIGENCE STAFF (MS)
ADMINISTRATIVE BRANCHES �
TABLE 2
The DIS mission is to ensure the effective integration and coordination of policy, positions, and
procedures across the functional domains of DNI responsibility. These domains span
organizations including:
0/DNI Directorates
� DDNI Policy, Plans & Requirements
� DDNI Collection
� DDNI Analysis
� DDNI Acquisition
0/DNI Mission Managers
� National Counterterrorist Center (NCTC)
� National Counter Proliferation Center (NCPC)
� National Counter Intelligence Executive (NCIX)
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� Mission Manager for North Korea
� Mission Manager for Iran
� Mission Manager for Cuba/Venezuela
DNI Direct Reports
� Chief Financial Officer (CFO)
� Chief Information Officer (CIO)
� Chief Human Capital Officer (CHCO)
Additionally, services directly supporting 0/DM organi7ations beyond the DIS may be
incorporated so long as they conform to the general technical scope of work described under
paragraph 1.3 above.
1.5 CONTRACT OBJECTIVES
The objective of the Pyramid contract is to augment the government work force with a fully
qualified contractor work force. Accomplishment of this goal will significantly enhance the
ability of 0/DM is fulfill its mission.
Through Pyramid, the Government expects to gain:
� Tailored Requirements � clearly documented and understood needs/expectations built for
the 0/DM vs. legacy organizations.
� Best of Breed Personnel Resources � ability to recruit and retain a highly proficient,
flexible, and adaptive workforce responsive to 0/DNI's dynamic environment.
� Standardization � leveraging a common set of industry best practices to the collective
benefit of the entire organi7ation.
� Accountability � placing the technical; schedule, and financial performance responsibility
squarely in the hands of a single prime contractor.
� Flexibility � accommodating temporary surges in growth, as well as long-term
requirements expansion.
� Continuity/Stability � establishing a long-term partnership with a diverse team of
industrial vendors.
� Collaboration � establishing clear lines of communication between the 0/DM and the
contractor at both the management & employee level.
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� Life Cycle Cost Savings � achieving financial economies of scale through consolidation
and competition.
1.6 PLACE OF PERFORMANCE
Performance locations will generally be in the Washington Metropolitan Area (WMAY. Most
performance requirements will be at either CIA Headquarters, McLean, Virginia or the Defense
Intelligence Analysis Center (DIAC), Bolling Air Force Base, Maryland during the first year of
the contract. Final numbers and locations will not be available until after contract award. Many
functional requirements will have a primary performance location but may spend a significant
� amount of time at one or more additional locations.
1.7 ENVIRONMENT
Work is generally categorized as professional and shall generally be .performed in an office
setting.
The Government considers a full time equivalent (PM) employee one who works a minimum of
forty (40) hours/week.
Monday - Friday from 0900-1700 shall be considered normal "prime time" business hours. All
other days, holidays, and hours are considered "non-prime time" business hours. During non-
prime time specific service areas may require shift or off-normal work hours; these requirements
are noted in the technical requirements, where applicable.
There will be no overtime authorized for exempt personnel. Overtime for non-exempt personnel
must be approved by the COTR.
The PM shall ensure 0/DM hours of coverage are supported at all times.
The PM and/or Deputy PM shall be accessible to the Government's CO and COTR at all times,
via pager or other means. The contractor shall ensure that at least one designated person,
empowered with full authority to act on program matters, shall be on-site during 0/DM normal
business hours.
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1.8 � PERIOD OF PERFORMANCE
The contract shall be for a one (1) year base period with four (4) one (1) year options.
2.0 PROGRAM-WIDE REQUIREMENTS
2.1 PROGRAM MANAGEMENT
The DNI has been charged with accomplishing an unprecedented task. The Director is
responsible for overseeing the analysis and integration of intelligence data collected by 17
different agencies, using people and systems, around the globe on a 24 x 7 basis. He must then
be able to present the summation of that data to the National Command Authority (NCA) in a
way that will allow the NCA to gain maximum understanding of the issues, risks, dangers and
opportunities.
To accomplish this mission, the DNI requires the support of knowledgeable, skilled, dedicated
personnel whose tasks range from the mundane to the leading edge of science and technology.
The superior performance of the PYRAMID contractor is critical to ensuring a smoothly �
functioning 0/DM.
In general, the PYRAMID contractor will support the DIS within the 0/DM which is
responsible for ensuring that the 0/DNI can accomplish the functions which the President and
Congress have charged the Director. Because of the criticality of-this support, a determination
has been made that the effort and cost associated with administering a CPAF contract is justified.
Additionally, a determination has been made that the cost associated with establishment of a
dedicated Program Manager (PM), with staff in a Program Management Office (PMO), under
the contractor team, for effective and efficient contract management, is also justified.
2.1.1 CONTRACT MANAGEMENT
The PMO shall be located on-site at the DIAC. The PMO shall be headed by the PM and shall
be supported by a primary staff consisting of a Deputy PM, a Human Resources Manager
(HRM), and a Security Manager. The HRM and Security Manager are expected to split their
time between the DIAC and the home office to permit access to internal corporate databases.
In addition, the PM shall head a Program Management Team (PMT), consisting of working
supervisory level personnel from both the prime contractor and from subcontractor affiliates. All
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(4�4
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members of the PM0 and PMT shall be considered "Key Personnel" and shall be fully qualified
managers and program support supervisory personnel. All members of the PM0 and PMT shall
have demonstrated personnel management experience and technical experience relevant to their
assigned responsibilities.
The personnel specified above are considered to be essential to the work performed hereunder.
Following contract award, the Government reserves the right to approve or reject any contractor
proposed candidate to substitute for or replace any key person, based upon the qualifications
identified in the candidate's resume. The contractor shall submit resumes of potential candidates
to the COTR 50 days prior to the date of anticipated start.
The contractor shall propose whatever program support staff requirements it deems necessary to
fully support its technical approach and its proposed staffing plan. The PM shall be responsible
for all contractor personnel and for the technical management and performance of all tasks
identified in this SOW.
In addition to the Contracting Officer (CO) and Contracting Officer's Technical Representative
(COTR) relationships, contractor management personnel shall also take operational direction
from designated Government personnel, identified at the time of contract award, who have
organizational responsibility and oversight for the activities the PYRAMID contractor will
support. Operational direction and oversight will not require or entail any change in contract
scope. Changes in scope may only be authorized by the CO.
The PMT, under the direction of the PM, shall:
� Support the Government in planning and evaluating customer requirements. This support
shall include, but is not limited to, the following activities: Determining feasibility;
estimating resources, costs, and schedules.
� Work with the Government contract management team to establish a prioritized list and
implementation schedule for all approved requirements.
� Be responsible for the planning, organization, direction, and control of all approved
� requirements to be accomplished by the contractor.
� Ensure that all approved requirements are completed correctly, efficiently, and on time.
� Proactively search for better ways of performing requirements and shall make
� recommendations for process improvements and cost reductions.
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� The CO and COTR shall be notified in advance of any changes in resources required to
perform new tasks. These resources include, but are not limited to: training facilities,
technical and management experts, and research centers.
2.2 SECURITY
Since this is a CIA contract done on behalf of the 0/DNI, it will require the review and
concurrence of the CIA's Industrial Security Support Division ISSD. Because ISSD will provide
security guidance related to this effort post-award, it must review and concur with all contract
actions with the potential to impact on existing security requirements. All security issues and
questions must be referred to ISSD. When security clearances are needed to perform the
required work, all security documentation must be delivered to ISSD unless it provides alternate
instructions.
2.2.1 SECURITY EDUCATION
The contractor shall ensure all contractor personnel on the program are trained, understand, and
comply with 0/DM & Central Intelligence Agency security standards and procedures.
2.2.2 ASSOCIATION
The association between the contractor and the Government shall be unclassified.
2.2.3 PERSONNEL SECURITY
All contractor personnel shall have a DNI Industrial Security Staff-Like Approval (DNI/ISSA)
Top Secret (TS)/Special Compartmented information (SCI) clearance or be eligible for crossover
at the time of contract award. Loss of a DNI/ISSA TS/SCI clearance shall result in immediate
removal from performance under this contract.
Contractor personnel requiring unfettered access to 0/DM facilities and Automated Information
Systems (AIS) must have and maintain a DNI/ISSA TS/SCI clearance. Eligibility for access is
based on successful completion of a single scope background investigation (SSBI) and a
counterintelligence scope polygraph (CSP) examination. A current SSBI or CSP conducted by
another United States (U.S.) Government Agency will generally be acceptable.
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Due to the nature of work in kik and ISG, personnel Supporting those
components shall follow'clause decurity Requirements -
Clearances t (AUG 2005) , if required.
The contractor shall pre-screen all proposed candidates for assignment to the contract to ensure
an acceptable rate of success in meeting the security requirements. The contractor shall plan for
attrition with careful screening of personnel, and advance preparation and submission of
clearance requests. A sufficient number of relief personnel, to cover absenteeism and special
events, shall be cleared to ensure quality service. Prior to clearance request submission to the
Government security office, the contractor shall provide justification for each person submitted
for a clearance, to the COTR, for review.
� The contractor shall participate in the 0/DNI's polygraph program.
2.2.4 PERSONNEL DATA RESTRICTION
Contractor personnel performing under this contract may have access to, or become
knowledgeable of, data of a sensitive or personal nature. For reasons of privacy, ethics, and
need-to-know, contractor personnel shall not access, use or distribute personal data without
specific authorization from the cognizant contracting official in consultation with the cognizant
security official. Failure to comply with this restriction may lead to immediate revocation of
security clearance and referral of the case to the Justice Department for prosecution.
Knowledge or information pertaining to any person, procedure or other matter that is gained as a
result of performance under this contract is subject the restrictions noted herein. Contractor
personnel shall treat such knowledge as if it were classified. The contractor shall take ensure
that all personnel are made aware, upon hire and on an annual basis, of the requirements of the
Privacy Act, shall take reasonable steps to protect against unauthorized disclosure, and shall
ensure that contractor perscinnel observe these restrictions.
2.3 OTHER DIRECT COST REQUIREMENTS
Other direct cost (ODC) requirements, if any, shall be reimbursed on a cost reimbursable basis
(i.e. non-fee bearing).
2.3.1 CONTRACTOR FURNISHED EQUIPMENT, PROPERTY, FACILITIES AND
SERVICES
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It is not anticipated that the contractor shall be required to provide any equipment, property,
facilities, or services not otherwise described in this SOW. In the event that the contractor is
required to provide any equipment, property, facilities, or services not otherwise described in this
SOW, the contractor shall be reimbursed on a cost reimbursable basis (i.e. non-fee bearing).
Any requirement for equipment, property or facilities will be evaluated by the contractor on a
rigorous lease vs. purchase basis, and the result provide to the Government. Any equipment
purchase by the contractor, which is reimbursed by the Government, shall become the property
of the Government at the expiration or termination of the contract.
2.3.2 TRAVEL REQUIREMENTS
Travel, when required, will generally be within the Washington, DC Metropolitan Area. Travel
outside the Washington, DC Metropolitan Area, CONUS and OCONUS, may be required for
specific performance categories and/or under other than normal operating conditions. The
contractor shall obtain prior approval for all travel outside the Washington, DC Metropolitan
Area from the COTR.
2.3.3 TRAINING REQUIREMENTS
The contractor shall be responsible for providing personnel with the appropriate technical
training to ensure its personnel expertise is maintained for assigned areas. All training will be
contractor-sponsored and contractor-funded (costs and hours), unless the training is unique to the
0/DM or the U.S. Government and is not available commercially.
The Government shall not be charged directly for contract personnel time or incur any expense
related to contractor-sponsored training (travel/lodging expenses or course cost). Any 0/DNI
unique training to be charged directly to the contract requires CO approval prior to initiation.
2.4 GOVERNMENT FURNISHED EQUIPMENT, PROPERTY, FACILITIES AND
SERVICES
When work is performed at a Contractor facility, the Contractor shall provide all necessary
work spaces and equipment necessary for the performance of this contract.
When work is performed at a Government facility, the Government Sponsor will provide all
work spaces and equipment necessary for the performance of this contract. The Government
will furnish at least the following services at Government facilities: telephone service;
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security and building maintenance; timely access to equipment and documentation subject to
security restrictions; access to Government-automated configuration management, technical
control, analysis systems and databases; adequate utilities such as water, electricity,
sanitation, and other municipal-type services. The contractor shall develop a process to track
all GFE upon issuant and turn in and submit the appropriate requirements to the COTR. -
Other than specified GFE equipment with the exception of pagers, cell phones, BlackBerry's
cannot be removed from any 0/DM facility without the consent of the COTR.
No Government Furnished Equipment (GEE) or Government Furnished Information (GFI)
shall be removed from the Sponsor's facilities without prior approval of the COTR. The
Contractor shall be responsible for accounting for and reporting all GEE in accordance with
FAR 52.245-1 Government Property. The Contractor shall maintain an up-to-date list of all
Government Furnished Equipment (Attachment 7 to Contract 2007-1211818-000) assigned
to Pyramid personnel. The contractor shall provide an updated version Attachment 7 to the
Contacting Officer and the Contracting Officer's Technical Representative on a quarterly
basis, beginning 19 June 2012. Upon Contract completion, all GFE/GFI shall be returned to
the Government unless otherwise directed by the Government.
3.0 PROFESSIONAL ADMINISTRATIVE SUPPORT SERVICES
The contactor may frequently be responsible for the accomplishment of critical tasks defined by
paragraphs 3.1 through 3.8, often with little detailed direction and generally with minimal
Government oversight. Contractor personnel, in all positions, must have proven records of
superior performance, preferably within either the intelligence community or DoD, and be highly
capable and motivated. The contractor is solely responsible for the knowledge, skills, and
abilities of its assigned personnel.
Several key skills are common to virtually all positions:
� High school diploma is a minimum requirement but a Bachelor's degree is a desired
requirement for all positions.
� A relevant Bachelor's degree plus five (5) years of relevant work experience is
acceptable or ten (10) years of verifiable relevant work experience is required for some
positions (see paragraphs 3.1 through 3.8).
� A relevant Master's degree plus five (5) years of relevant work experience is acceptable
or fifteen (15) years of verifiable relevant work experience is required for some positions
(see paragraphs 3.1 through 3.8).
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� Strong computer usage skills. Proficiency with the MS Office suite: Word, Excel, Power
Point, Project, and Visio. Proficiency with LOTUS Notes desirable.
� Excellent writing skills. Ability to develop succinct, comprehensive, understandable
documents based upon complex and multi-source data.
� Excellent oral skills. Ability to present data in briefings, large forum meetings and
tabletop settings to both senior and junior staff.
� Strong organintional, problem solving and time management skills. Must be detailed
oriented.
� Ability to handle a large, complex workload; effectively coordinate multiple resources,
and multi-task in a fast paced environment.
� Analytic ability to evaluate programmatic data, resolve inconsistencies, and propose
innovative solutions to challenging problems.
� A high level of personal integrity and the ability to discreetly handle sensitive, personal
� and classified information.
� Strong relationship building and customer service skills.
Additional knowledge, skills, and abilities specific to individual positions are listed under each
functional area.
3.1 COMPTROLLER SUPPORT SERVICES
0/DM Comptroller Staffs mission is to develop, implement, and oversee the processes by which
the 0/DM plans for and budgets to meet its resource needs; to manage 0/DM participation in
the internal and external budget review process; to provide fiscal and financial policy guidance;
and to monitor execution of the Community Management Account (CMA) program after the
budget is approved by Congress.
3.1.1 PLANS SUPFORT
3.1.1.1 GENERAL SCOPE OF EFFORT:
Plans support shall entail preparing the 01DNI budget submissions within the 0/DIVI financial
and budget management systems (BASIS/PARIS) or any future 0/DM financial system.
3.1.1.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
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� Development, implementation, monitoring, and defense of the OMNI (Community
Management Account) budget submissions.
� Development of programmatic guidance for building and executing the 0/DM budget,
defending the budget to both internal and external reviewers., including OMB examiners.
� Development of guidance initiatives, identify resource shortfalls, and assist in preparing
congressional hearings on DNI related issues.
� Compilation of data for use in various responses to Questions for the Record (QFR),
Congressional Directed Actions (CDA), and other requirements.
� Other comptroller functions, as tasked.
3.1.1.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a minimum five years of relevant experience as a plans officer and/or
program manager with a demonstrated understanding of Federal resource management,
annual budget, and strategic planning processes.
� Must be knowledgeable of the program budget review process.
3.1.2 BUDGET SUPPORT
3.1.2.1 GENERAL SCOPE OF EFFORT:
Budget support shall entail preparing the 0/DM budget submissions within the 0/DNI fmancial
and budget management systems (BASIS/PARIS).
3.1.2.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
� Support the senior Budget Officer and Comptroller in the areas of budget execution and
formulation.
� Preparation of the annual budget submissibns; assist in providing guidance to directorate
and center personnel on technical program and budget matters.
� Review and verify program and budget data submitted by directorates and centers.
� Preparation of accurate reports and providing of value-added analysis of budget and
financial data.
� Compilation of data for use in various responses to Questions for the Record (QFR),
Congressional Directed Actions (CDA), and other requirements. .
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� Work with various Congressional staffers and Office of Management and Budget (OMB)
examiners on execution reviews, measuring performance metrics, analyzing trends, and
help draft issue papers.
� Other budget functions, as tasked.
3.1.2.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a minimum five years of relevant Federal budget experience and willingness
to learn new applications such as PARIS (budget system), Lawson (payroll system), and
BASIS (accounting system).
� Must be knowledgeable of the program budget review process.
3.1.3 FINANCIAL SUPPORT
3.1.3.1 GENERAL SCOPE OF EFFORT:
Financial support shall entail preparing and inputting financial transactions within the 0/DM
financial management system (BASIS/PARIS) or any future 0/DM finanCial system.
3.1.3.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Support the certification of the availability of funding within designated budget line items
. (BLIs) by monitoring account balances,
� Prepare vouchers containing accounting' data for input into Ageiacy financial records.
� Input voucher data into the automated finance system for computerized processing.
� Draft correspondence relating to designated BLI accounts.
� Collect, analyze, and develop report metrics on the status of resources and subordinate
0/DM activities.
� Monitor, review, and reconcile advance and other General Ledger accounts
� Maintain liaison relationships with staff offices from Other Government Agencies
� Provide financial expertise, analysis and solutions to 0/DM staff officers and other
0/DM personnel.
� Other financial functions, as tasked.
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3.13.3 DESIRED KNOWLEDGE / SKILLS / ABILI I IES:
� Should have a minimum three years of relevant experience with a demonstrated
understanding of Federal resource management, annual budget, and strategic planning
processes.
� Must be knowledgeable of the program budget review process.
3.2 FACILITIES SUPPORT SERVICES
3.2.1 FACILITY CONSULTING SUPPORT
3.2.1.1 GENERAL SCOPE OF EFFORT:
Provide technical facility consulting services to the 0/DM. The areas of concentration are:
acquisition and procurement, facility management, asset management, financial management,
information technology, logistics and organizational & human capital.
3.2.1.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Conduct feasibility studies to support alignment of facilities with organizational
objectives of the 0/DM.
� Provide technical facility services to the 0/DM using industry best practices.
� Conduct facility reviews.
� Facilitate working group discussions.
� Other facility consulting functions, as tasked.
3.2.1.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES.
� I
� Should have a Bachelor's or Master's degree in engineering or architecture.
� Should have a Professional Engineering License or an ALA certification (if the candidate
has a degree in architecture).
� Should have an International Facility Management Association (IFMA) Certification
� Should have a minimum ten years of relevant experience in facility research and analysis.
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3.2.2 ARCIIiTECTURE AND ENGINEERING (A&E) DESIGN SUPPORT �
3.2.2.1 GENERAL SCOPE OF EFFORT:
Provide technical A&E and design support to the 0/DM.
3.2.2.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Develop A&E designs to support DNI facility requirements.
� Facilitate internal and external working group discussions of facilities related issues.
� Conduct technical studies in accordance with Architecture Institute Association (AIA)
and industry best-practice standards.
� Maintain the facilities As-Built Drawings in a Central Repository.
� Other architecture engineering and design functions, as tasked.
3.2.2.3 DESIRED KNOWLEDGE / SKILLS / ABILIT1LS:
� Should have a Bachelor's Degree (Master's degree in engineering or architecture
desired).
� Should have .a Professional Engineering License or AIA Certification.
� Should have IFMA Certification.
� Should have a minimum ten years of relevant experience in A/E and design.
3.2.3 FACILITY MANAGEMENT SUPPORT
3.2.3.1 1 GENERAL SCOPE OF EFFORT:
Provide Project Management services in support of the 0/DM Office of Facilities.
3.2.3.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Serve as the Project Manager to support 0/DM facility requirements.
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� Develop SOWs, cost estimates, technical proposals, move-add-change requirements,
AutoCAD drawings, Gantt Charts, or project schedules for various facility projects.
� Facilitate internal and external working groups.
� Interface with facility occupants on project requirements.
� Support the development of budgets and the coordination of procurement activities.
� Provide technical guidance to the Chief and Deputy Chief of Facilities.
� Establish and operate a facilities Help Desk capability.
� Other facility management support, as tasked. .
3.2.3.3 DESIRED KNOWLEDGE / SKILLS / ABIL111ES:
� Should have a Bachelor's or Master's degree in engineering or architecture.
� Should have a Professional Engineering License or AIA Certification.
� Should have 1FMA Certification.
� Should have knowledge of Computer Aided Facility Management (CAFM) systems.
� � Should have a minimum ten years of relevant experience in facility management.
3.2.4 PROGRAM MANAGEMENT SUPPORT
3.2.4.1 GENERAL SCOPE OF EFFORT:
Provide Program Management services in support of the 0/DM Office of Facilities.
3.2.4.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Serve as the Program Manager for a designated facility organization.
� Develop staffing space requirements, technical proposals and programming
� Facilitate internal and external working groups.
� Provide technical guidance on designated facility support operation to the Chief and
Deputy Chief of Facilities.
� Develop reports and presentations to support specific facility operational functions.
� Support the. 0/DM facilities Master Plan.
� Monitor compliance with Public Law 91-596, Occupational Safety and Health Act of
1970.
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� Maintain real property records.
� Maintain a comprehensive 0/DM asset database in accordance with Executive Order
� 13148, Greening the Government Through Leadership in Environment Management,
dated 21 April 2000 and Executive Order 13287, Preserve America, dated 3 March 2003
and in compliance with congressional reporting requirements.
� Other program management functions, as tasked. .
3.2.43 DESIRED KNOWLEDGE / SKILLS / ABIL111ES:
� Should have a Bachelor's or Master's degree in engineering or architecture.
� Should have a Professional Engineering License or AIA Certification.
� Should have IFMA Certification.
� Should have knowledge of CAFM systems
� Should have a minimum ten years of relevant experience in facility Management.
3.3 GENERAL SUPPORT SERVICES
33.1 EXECUTIVE ADMINISTRATIVE SUPPORT
3.3.1.1 GENERAL SCOPE OF EFFORT:
3.3.1.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Provide oversight for the daily activities of the Director and Deputy Director's Office
including performance direction of, if assigned, one or more* administrative assistants.
� Manage the Director's calendar, phone/e-mail, travel and contacts -(both internal and
external) using Microsoft Outlook, the internal conference room scheduler and the
Agency's Visitor Access Request system. Supporting the Director is this position's
primary responsibility. �
� Collect and prepare materials for use in meetings/discussions. Meetings and/or
discussions may be with the both higher and lower echelons within the Division, 0/DM,
the IC and offices or organi7ations external to 0/DM and the IC.
� Compose correspondence, monitor external/internal communications, address
communications in an expeditious, manner and bring critical issues to the Director and
Vice Director.
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� Manage incoming and outgoing communications, including telephone, e-mail and fax.
� Initiate and follow up on high-level contacts inside and outside of the Branch.
� Schedule and coordinate video teleconferences and conference calls.
� Coordinate all logistical details for meetings and events. For meetings, this includes
scheduling rooms, sending out meeting announcements, tracking attendance, arranging
food, take minutes as appropriate and distributing follow-up materials.
� Maintain a Branch organization chart that includes both government and contractor
personnel and both local and dispersed organi7ation elements.
� Create/format documents, spreadsheets, databases and presentations.
� Create, maintain and update charts, lists and calendars as well as reporting travel
schedules and attendance to the front office.
� Maintain and track travel and due diligence budgets.
� Maintain official files and work with staff to create and maintain official files for the
division.
� Assist staff with proofreading, formatting and data input on Excel Spreadsheets,
PowerPoint and Word documents (using track changes when needed).
� Assist in preparing local, domestic, and international travel arrangements, including
authorizations, vouchers, and reimbursements for the Director and team as well as assist
in follow up on preparation of travel reimbursements to ensure timely filing and train new
members on travel procedures.
� � Review directives and instructional material pertaining to administrative practices and
clerical policies and procedures to stay abreast of new, revised or amended policies and
regulations.
� Other executive administrative functions, as tasked.
3.3.1.3 DESIRED KNOWLEDGE / SKILLS / ABILI 11ES:
� Should have five to seven years experience as an Executive Assistant or senior
Administrative Assistant providing support to administrative operations..
� Should have knowledge of administrative and clerical functions, processes, practices and
procedures to perform administrative and clerical support duties, including office
automation support, office procedures, filing systems, correspondence and mail processes
and procedures and travel.
� Should know or demonstrate the ability to learn and research Agency regulations,
policies, and procedures.
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33.2 ADMINISTRATIVE ASSISTANT SUPPORT
3.3.2.1 GENERAL SCOPE OF EFFORT:
3.3.2.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contactor performance shall include, but not be limited to, the following functions:
� Schedules and manages, coordinates, and controls all appointments on the calendar of the
Division.
� Resolves conflicts on own initiative, using knowledge of responsibilities and preferences.
� Facilitate officers' local transportation and access by visitors to the office.
� Prepare packages with background material for Branch meetings.
� � Coordinate scheduling of the DNI conference rooms.
� Review all incoming correspondence and monitor Lotus Notes for items requiring
immediate attention or action.
� Maintain office files and retrieve office mail.
� Maintain an efficient office environment, to include ordering supplies and arranging for
repair of office equipment.
� Purchase office supplies and equipment using contractor-supplied credit cards.
� Pick up supplies and other items from vendors.
� Deliver items to customers.
� Maintain accountability records.
� Coordinate parking requirements.
� Move office equipment and other items (under 70 pounds).
� Other administrative assistant functions, as tasked.
3.3.2.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have experience as an Administrative Assistant or senior secretary providing
support to administrative operations.
� Should have knowledge of administrative and clerical functions, processes, practices and
procedures to perform administrative and clerical support duties, including office
automation support, office procedures, filing systems, correspondence and mail processes
and procedures and travel.
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� � Should know or demonstrate the ability to learn and research Agency regulations,
policies, and procedures.
3.3.3 OFFICE AUTOMATION CLERK/SECRETARIAL SUPPORT
3.3.3.1 GENERAL SCOPE OF EFFORT:
3.3.3.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Provides general clerical office support to one or more staff members.
� Provide general administrative assistance to the appropriate staff.
� Schedule conference rooms and maintain appointment calendar for the Division.
� Utili7e typing skills and knowledge of office automation hardware and software systems.
o Software applications may include word processing, electronic spreadsheets,
database management, calendar and electronic mail.
� Fax and retrieve faxed documents.
� Photocopy office material.
� Answer telephones.
o Assist callers and refer them to the appropriate staff.
� Filing.
� Responsible for all incoming and outgoing mail.
� Order and deliver office supplies for the Division.
� Special projects.
� Coordinate VIP parking requirements with the OMNI Logistics office.
� Resolves conflicts on own initiative, using knowledge of responsibilities and preferences.
� Facilitate officers' local transportation and access by visitors to the office.
� Prepare packages with background material for Branch meetings.
� Coordinate scheduling of the DNI conference rooms.
� Review all incoming correspondence and monitor Lotus Notes for items requiring
immediate attention or action.
� Maintain office files and retrieve office mail.
� Maintain an efficient office environment, to include ordering supplies and arranging for
repair of office equipment.
� Pick up supplies and other items from vendors.
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� Deliver items to customers.
� Maintain accountability records.
� Coordinate parking requirements.
� Move office equipment and other items (under 70 pounds).
� Other administrative assistant functions, as tasked.
3.3.3.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have experience as an Administrative Assistant or secretary providing support to
administrative operations.
� Should have knowledge of administrative and clerical functions, processes, practices and
procedures to perform administrative and clerical support duties, including office
automation support, office procedures, filing systems, correspondence and mail processes
and procedures and travel.
� Must know or demonstrate the ability to learn and research Agency regulations, policies,
and procedures.
3.4 HUMAN RESOURCES SUPPORT SERVICES
0/DNI HR's mission is to provide the Office of the Director of National Intelligence with
responsive and customer-oriented human resource services that support the organi7ation's
mission to protect and defend American lives and interests. This is accomplished with a
professional and knowledgeable workforce that employs HR tools to identify flexible and
creative solutions to requirements levied by our mission partners. BR programs, policies, and
services are established and implemented to recruit, develop, retain, and reward individuals in
the dynamic 0/DM organization.
3.4.1 APPLICANT PORCESSING SUPPORT
3.4.1.1 GENERAL SCOPE OF EFFORT:
Recruitment and Applicant Processing is a fast-paced office responsible for processing
applicants for 0/DM employment. Human Resources (BR) Administrators conduct all official
communication with applicants from the point at which they accept an 0/DM employment offer
through their entry on duty (EOD). It is critical that Applicant Processors maintain a high
standard of customer service in their daily interactions with applicants. Applicant Processors
provide a full range of recruitment support.
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3.4.1.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Scheduling applicant appointments and interviews.
� Keeping up-to-date information in the Applicant Processing database.
� Generating written correspondence, mostly from templates.
� Communicating with applicants to arrange appointments and other informational
exchange.
� Tracking applicant cases with Office of Medical Services and the Office of Security and
keeping the applicant informed.
� Arranging for the successful EOD of applicants.
� Other applicant processing support functions, as tasked.
3.4.13 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a minimUm five years human resources support experience.
� Should know or demonstrate the ability to learn and research Agency regulations,
policies, and procedures.
3.4.1.4 HOURS OF COVERAGE
Core hours are 9:00 AM � 5:00 PM except for the Monday at the beginning of each pay period.
Work hours for the Monday at the beginning of each pay period are 6:30AM � 5:00 PM. If
needed, work hours for the remainder of the week may be afljusted to accommodate the need for
extended hours on specified Monday's.
3.4.2 FILE ROOM SUPPORT
3.4.2.1 GENERAL SCOPE OF EFFORT:
Provide general administrative support to ADMN/HRS to include but not limited to standing up,
organizing and maintaining an 0/DM HRS Official Personnel File system according to Office of
Personnel Management guidelines and e-government initiatives.
3.4.2.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
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Contractor performance shall include, but not be limited to, the following functions:
� Responsible for preparing and presenting to Chief and Deputy Chief ADMN/HRS a
concept of operations for establishing an 0/DM HRS filing system for creation and
maintenance of official personnel records based on Office of Personnel Management
guidelines and e-government initiatives.
� Create and maintain Official Personnel Files (OPFs) for all 0/DM staff employees.
� Create a system and mechanism to check-out and track checked-out Official Personnel
Files.
� Create and adhere to quality control processes that prevent loss of OPFs and maintenance
of OPFs per OPM standards.
� Responsible for forwarding OPFs for 0/DM staff employees who transfer to other
government agencies.
� Responsible for archiving OPFs for separated employees following federal government
information management guidelines and controls.
� Create and maintain files for other federal government employees or persons assigned to
the 0/DM through detail or intergovernmental personnel agreements.
� Responsible for requesting SF75 (Request for Preliminary Employment Data) forms for
individuals transferring directly to the 0/DM from another government Agency.
� Responsible for requesting the Official Personnel Files of direct government transfers
from another government Agency.
� Responsible for requesting appropriate documentation to transfer leave balances, adjust
federal government service dates and adjust annual leave accruals for direct government
transfers.
� Responsible for completing Employment Verification Requests for 01DNI staff
employees to forward to Deputy Chief 0/DNI HRS for signature.
� Other file room support functions, as.tnsked.
3.4.2.3 DESIRED KNOWLEDGE / SKILLS /ABILITIES:
� A Bachelor's degree is desired.
� Should have a minimum five years experience in establishing and maintaining federal
government official file systems.
� Working knowledge of the Federal Code of Regulations for official. personnel file
management, administration and related information management practices.
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3.42 INSTRUCTIONAL DESIGN AND COURSE FACILITATION SUPPORT
3.4.3.1 GENERAL SCOPE OF EFFORT:
Create, facilitate, and maintain a 1 and 2-day Entrance on Duty Orientation Course for new
0/DM employees, detailees, and contractors.
3.43.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� From a government-provided concept of operations, prepare a list of measurable
objectives for the courses.
� Create a course outline that will result in achievement of the stated course objectives.
Course objectives will be provided after an individual is selected for the position.
� Create lesson plans from the course outline. Work with the Chief, Training and
Development and/or designated 0/DM employee to create and implement lesson plans
that align with the outline of the courses.
� Create and/or obtain and maintain audio-visual material. Create a uniform format for
presentations and work with 0/DM offices to ensure that the presentations are designed
and delivered in accordance with adult learning principles and theories.
� Prepare a facilitator's guide that provides step-by-step instructions on the duties and
responsibilities for the facilitator.
� Facilitate a one and a two-day EOD course for new employees. This includes the
introduction of speakers; ensuring that stated timelines for each Orientation is adhered to
and ensuring that training needs of new employees are addressed in a timely manner.
Also includes ensuring that new, employee questions are provided to and addressed by the
appropriate 0/DM office/individual.
� Prepare student manuals, update; materials as needed, provide copies of all course
material to be used during the Orientations, and maintain electronic and paper files of all
Orientation material.
� Create an evaluation approach for measuring course effectiveness. This includes design
and/or redesign as needed and an end-of-course evaluation.
� Provide suggestions for course adjustments that are response to feedback received
through end-of-course evaluations.
� Other instructional design or course facilitation support functions, as tasked.
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3.4.3.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a Bachelors' degree (preferably in Education) supplemented by verifiable
relevant work experience in education or technical training
3.4.3.4 HOURS OF COVERAGE
Core hours are 9:00 AM � 5:00 PM except for days on which EOD Orientations are presented.
Work hours on the days of the Orientation shall be 6:45 AM � 5:00 PM on day one and 6:45 AM
� 3:00 PM on the second day.,
3.4.4 JOB ANALYSIS AND CLASSIFICATION SUPPORT
3.4.4.1 GENERAL SCOPE OF EFFORT:
Assist the Government Human Resources representative in conducting an 01DNI wide job
analysis of GS positions. This support shall include, but is not limited to, documentation of
position descriptions, position classifications, standard operating procedures and creation of an
online position description handbook. .Develop an automated tool to guide managers and
supervisors to. create accurate position descriptions linked to an optimum organi7ation structure.
3.4.4.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Conduct position audits of all 0/DNI GS positions to identify required knowledge, skills
and abilities, appropriate grade and requisite competencies.
� Prepare for approval a schedule to complete the 0/DM job analysis and deliverables to
meet the 0/DM HR program manager's deadline for the job analysis.
� Recommend for approval by the government HR program manager a plan for the
government to maintain and update pOsition descriptions as developed by the job analysis
team.
� Create and recommend for approval by the government BR program manager a standard
operating procedure and automated template for creating new positions descriptions.
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� Create and recommend for approval by the HR program manager a plan for maintaining
an on-line Position description handbook including available COTS, (JOTS or internally
developed applications.
� Analyze strategic planning goals, human capital planning goals and budgetary
implications in creating the optimum organizational structure. Create a profile to link the
current organi7ation structure with the optimum organization structure providing a
pathway to reach the optimum structure identifying recruitment and training necessary to
supplement and/or compliment the current workforce.
� J.-ink the automated position management system to the recruitment module.
3.4.4.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a Bachelors' degree (preferably in Human Resource Management).
� Should have relevant Human Resource Management work experience in position
management, position classification, organizational effectiveness. and program design.
� Should have knowledge and experience in federal position management and classification
guidelines.
� Should have in-depth knowledge of Office Personnel Management occupational families
and codes.
� Should have knowledge of standardized.system data requirements.
3.4.5 POLICY SUPPORT
3.4.5.1 GENERAL SCOPE OF EFFORT:
Provide support to the 0/DM in the field of Human Resources policy and regulations.
3.4.5.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance ,shall include, but not be limited to, the following functions:
� Draft and monitor 0/DM requirements for Human Resource policies, instructions and
procedures through the review and coordination process.
� Research, develop and interpret policy on pay and allowances, leave, performance �
management, staffing, and benefits.
� Draft policies, procedures, instructions and/or briefings to facilitate implementation of
HR Programs across the 0/DM.
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� Analyze policies for continued relevance as well as for modifications to address changing
needs and recommend for acceptance, compliance, modification or deletion.
� Serve as referent to all OMNI HR officers on both substantive policy and process issues.
� Assist 0/DM HR policy representative on various groups and committees.
� Deliver briefings that transcend the substantive policy areas (pay and allowances, leave,
performance management, staffing, and benefits) to Agency management, HR officers, or
other interested audiences. Presentations may include teaching modules of Policy-
sponsored courses.
� Review policy packages prior to Chief, HR Policy, review. Provide substantive and
editorial comments on policy documents as well as major FIR communication releases.
� Stay abreast of human resources trends in private industry and other Federal agencies.
� Other policy support functions, as tasked.
3.4.5.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a Bachelors' degree (preferably in Human Resource Management).
� Should have relevant Human Resource Management work experience in policy
development.
� Should have knowledge and experience in federal policy development and
implementation.
� Should have knowledge of standardized system data requirements.
3.4.6 JOB POSTING TEAM SUPPORT
3.4.6.1 GENERAL SCOPE OF EFFORT:
Provide general administrative support to the 0/DNIHR job posting function. This shall
include, but is not limited to, posting vacancies, preparing applicant packages, scheduling
interviews, arranging building accesses, etc.
3.4.6.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contactor performance shall include, but not be limited to, the following functions:
� Post 01DNI vacancies on appropriate job posting sites.
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� Responsible for following 0/DM BRS guide for posting vacancies for the 0/DM
including using appropriate language and formats.
� Monitor number of applicants against each job posting and prepare applicant packages
for each individual.
� Focal point for receipt of all applicant packages and questions regarding receipt of
applications and required documentation in coordination with designated HR officer.
� Prepare applicant packages and forward for screening and scheduling of interviews.
� Prepare interview books, schedule interviews, arrange building access and make other
logistical arrangements for DNM/ADMN applicants.
� Monitor and track job posting and applicant metrics.
� Create, organi7e and maintain 0/DM Job Posting library with applicant packages in line
with 0/DM Information Management Guidelines.
� Other job posting support functions, as tasked.
3.4.6.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a Bachelors' degree supplemented by verifiable relevant work experience in
Human Resource Management.
� . Must have the analytic ability to evaluate programmatic data, resolve inconsistencies, and
propose innovative solutions to challenging problems.
� Should know or have the ability to learn and research Agency regulations, policies, and
procedures.
3.5 INFORMATION MANAGEMENT SUPPORT SERVICES
3.5.1 INFORMATION REVIEW AND RELEASE EXPERT SUPPORT
3.5.1.1 GENERAL SCOPE OF EFFORT:
The mission of the Information Management Office (I1V10) is to support 0/DM Offices by
providing accurate and timely policy guidance, effective and efficient implementation support
services, and training for all aspects of information management enabling the 01DNI to fmd,
exploit, and share intelligence information vital to safeguarding our national security, while
being fully compliant with federal statues, Executive Orders and regulations. The contractor will
support the Director/IMO with expert level information review and release support. The
contractor will perform extensive review and release of information and provide
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recommendations to IMO in response to FOIA requests, Congressional inquiries, 25-year
declassification efforts, and all forms of public release.
3.5.1.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Review Freedom of Information Act (FOIA) requests, conduct and coordinate searches,
and draft appropriate responses based on the searches.
Review Privacy Act (PA) requests, conduct and coordinate searches, and draft
appropriate responses based on the searches.
� Review documents to determine their proper National Security classification.
� Review documents as part of the pre-publication review process.
� Review documents received as referrals from other agencies including the CIA; provide
coordination with various elements within the 0/DNI, and with other agencies.
� Other information review and release support functions, as tasked.
3.5.1.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a Bachelors' degree (History, Business, Accounting, Law) supplemented by
verifiable relevant work experience in records management.
� Certified Records Management (CRM) certification preferred.
� Should have a minimum ten years records management support experience.
� Must know or demonstrate the ability to learn and research Agency regulations, policies,
and procedures.
� Must have experience with review and release of classified information, experience with
FOIA policy and declassification of classified documents.
3.5.2 INFORMATION REVIEW AND RELEASE TECHNICIAN SUPPORT
3.5.2.1. GENERAL SCOPE OF EFFORT:
The contractor will support the Director/EVIO with information review and release technical
support. The technical support contractor will manage and track the FOIA caseload and will
implement standard FOIA process to ensure timely response to all review and release
requirements. The contractor will support all daily operations of the 0/DM release and review
process.
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3.5.2.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Support daily operations of the 0/DM review and release program.
� Log and track all Freedom of Information Act (FOIA)/Privacy Act (PA) requests
received into the office by mail (both US and internal) and fax. (Requests arrive in a
variety of formats including letters, packages, faxes, and electronic media.)
� Maintain all files relating to the office; create files for all new FOIA/PA and pre-
publication review cases.
� Coordinate with CIA on tracking and forward materials to CIAJCIOAMS
� Assist with the development of information release program policies and procedures.
� Other information review and release functions, as tasked.
3.5.2.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a minimum six months administrative support experience.
� Should know or demonstrate the ability to learn and research Agency regulations,
policies, procedures and accounting principles.
� FOIA, review and release of classified information, and or declassification experience
preferred.
3.5.3 RECORDS MANAGEMENT EXPERT SUPPORT
3.5.3.1 GENERAL SCOPE OF EFFORT:
The mission of the MO is to support 0/DNI Offices by providing accurate and timely policy
guidance, effective and efficient implementation support services, and training for all aspects of
information management enabling the 01DNI to find, exploit, and share intelligence information
vital to safeguarding our national security, while being fully compliant with federal statues,
Executive Orders and regulations. The contractor will support the Director/IMO with the
development of the 01DNI records management program and with records management expert
support.
This support will include creation and implementation of 0/DM policy and development and
execution of training program to implement the policy uniformly across the organization. The
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contractor will be responsible for assisting with the inventory, development, and coordination
process for a records control system and the development of electronic record keeping
requirements for the 0/DM. In addition, the contractor will assist with the identification,
description, and processing of legacy records inherited by 0/DM.
3.53.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Develop files plans for various 0/DM components.
� Conduct surveys of records, both paper and electronic, of various 0/DM components.
� Map business processes and procedures of various 0/DM components.
� Draft records control schedules.
� Review records relating to various topics and/or business areas to insure adequate And
proper documentation.
� Conduct vital records survey and develop plans.
� � Draft records management policies and procedures.
� Train and implement records management policies.
� Work with information systems under development to ensure record keeping
� requirements are identified and executed.
� Identify, describe and process legacy records inherited by ODNI.
� Other records management support functions, as tasked.
3.5.3.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a Bachelors degree (History, Business, Accounting, Law) supplemented by
Archives and Records Management training and verifiable relevant work experience with
electronic records management (ERM) applications.
� Certified Records Management (CRM) certification preferred.
� Should have a minimum fifteen years records management support experience.
� Must know or demonstrate the ability to learn and research Agency regulations, policies,
and procedures.
� Experience with electronic records keeping systems, electronic record keeping
requirements, and software system development project management lifecycles preferred.
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35.4 CLASSIFICATION MANAGEMENT EXPERT SUPPORT
3.5.4.1 GENERAL SCOPE OF EFFORT:
The mission of the IMO is to support 0/DM Offices by providing accurate and timely policy
guidance, effective and efficient implementation support services, and training for all aspects of
information management enabling the 0/DM to find, exploit, and share intelligence information
vital to safeguarding our national security, while being fully compliant with federal statues,
Executive Orders and regulations. The contractor will support the Director/IMO with expert
classification management support.
The contractor will provide support to meet the requirements identified in E012958, as amended
as it relates to classification management. These activities include 'assisting with the
classification policy at a sufficient level of detail to guide the operations of the 0/DM. Since the
0/DM will be bringing together elements both from inside and outside of the IC, significant
coordination will be required in developing information sharing and classification policies and
procedures. The contractor will also support the development and implementation of a
classification management program within the 0/DM. In addition the contractor will provide
support for the configuration management boards and general system integration support.
3.5.4.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
Develop policies and procedures relating to classification and protection of 0/DM
information.
� Develop a draft "O/DNI classification guide." Coordinate with the DNI Special Security
Center, the Chief Information Officer's (CIO's) Office, and 0/DM Policy, as well as
Information Management on drafting an 0/DM Classification Guide.
� Coordinate the 0/DM classification guide to the deployment of the community
classification guide.
� Review IC community guides to look for "best of breed ".
� Review IC community classification tools to determine "best of breed".
� Assure consistency among agencies in their application of the policies and procedures.
� Monitor effectiveness of the policies, procedures, and mechanisms.
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� Coordinate with the CIA Classification Program Office on the IT requirements for the
0/DM guide. The guide will be made available on the CIA's information technology
� systems, which the 0/DM utilizes.
� Provide training and marketing to the 01DNI workforce regarding classification and the
0/DM's classification guide.
� Provide classification/guidance support for classification accuracy.
� Other classification management functions, as tasked.
3.5.4.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a Bachelors' degree (minimum)
� Should have a minimum ten years of relevant experience working on classification
Management issues.
� Should know or demonstrate the ability to learn and research Agency regulations,
policies, procedures and accounting principles.
3.5.5 SYSTEMS INTEGRATION SUPPORT
3.5.5.1 GENERAL SCOPE OF EFFORT:
The mission of the IMO is to support 0/DM Offices by providing accurate and timely policy
guidance, effective and efficient implementation support services, and training for all aspects of
information management enabling the 01DNI to find, exploit, and share intelligence information
vital to safeguarding our national security, while being fully compliant with federal statues,
Executive Orders and regulations.. The contractor shall support the Director/IMO with systems
integration (SI) support services.
The contractor will provide assistance with program planning, scheduling, status reviews,
technical evaluations, and reporting. The contractor will be responsible for tracking all requests
for service coming to the office and providing status. The contractor will provide general
program management support to the Director/840. The contractor will also ,provide system
integration support for their configuration management board structure.
3.5.5.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
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� Program planning, scheduling, status reviews, technical evaluations, and reporting.
� � Prepare progress reports, revise program schedules and identify options or alternative
actions.
� Track all requests for service received in the Information Management Office and
provide status.
� Provide general program management support to' Director, Information Management
� Other system integration support functions, as tasked.
.0 . Provide system integration support for configuration management board structure.
� Provide system integration support to evaluate electronic record keeping systems and
classification management systems and make recommendations to ensure systems are
compliant with federal policies and regulations.'
3.5.5.3 DESIRED KNOWLEDGE / SKILLS / ABILI ILLS :
� Should have a Bachelors' degree (History, Business, Accounting, Computer Science).
� Should have a minimum five years systems integration support experience.
� Should know or demonstrate the ability to learn and research Agency regulations,
policies, procedures and accounting principles.
� Experience with electronic records keeping systems, electronic record keeping
requirements, and software system development project management lifecycles preferred.,
3.6 INFORMATION TECHNOLOGY SUPPORT SERVICES
Information technology support services are provided through four sections: (1) The Client
Support Center Section; (2) Communications Section; (3) Information Technology (IT)
Engineering and Applications Section; and the (4) Plans and Capital Management Section.
(1) The Client Support Center Section is the primary Point-of-Contact (POC) for all 0/DM
customer service request and issues. It provides Tier 1 and Tier 2 customer service and support,
which requires a broad range of technical skills, experience and expertise. The Client Support
Center Section is a 24-hour, 7 day per week, 365 day per year-operation and is located in several
buildings within the Washington Metropolitan Area. Function requirements support services
will be provided in 4 areas as set forth below.
� 3.6.1
� 3.6.2
Access Administration Support
Close Support
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� 3.6.3 Graphics Support
� 3.6.4 Training Support
(2) The Communications Section is responsible for all voice, data, and network
communications and like functions to include: telephone support; local and deployed
communications capabilities and support; video teleconferencing communications (VTC),
technical and scheduling support; audio/visual installation and maintenance; Local Area Network
(LAN) and Wide Area Network (WAN) administration and planning services; and COMSEC
and cryptographic equipment.
� 3.6.5 Communications Support
(3) The Information Technology (IT) Engineering and Applications Section is responsible
for programming, content management, marketing, testing, and deployment services. Design,
document, develop, modify, test, install, implement, and support new or existing application
software. Analyze system requirements; translate system requirements in to operational and
application prototypes; plan, determine, and design application architectures; write, debug and
maintain code; design user interfaces; work with customers to test applications; assure system
and application quality and functionality; integrate hardware and software components; write and
maintain program documentation; evaluate new application software and hardware technologies;
ensure rigorous application of information security/information assurance policies, principles,
and practices to the delivery of application services.
� 3.6.6
� 3.6.7
Applications and Database Support
Systems Engineering Support
(4) The Plans and Capital Management Section is responsible for all facets of IT systems
planning, integration, resources and project and engineering management. P/CM also provides
software licensing, configuration and lifecycle management, and disaster recovery and continuity
of operations planning.
�
3.6.8
Configuration Management Support
�
3.6.9
License Manager Support
�
3.6.10
Program Manager Support
�
3.6.11
Project Manager Support
�
3.6.12
Requirements Manager Support
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3.6.1 ACCESS ADMINISTRATION SUPPORT
3.6.1.1 GENERAL SCOPE OF EFFORT:
The Access Administration team shall provide account management for the 0/DM. The
contractor shall provide Tier 1 and Tier 2 access administration for the management of all 0/DM
user accounts.
3.6.1.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� . Provide day-to-day administration services (user account creation, deletion, and
transfers).
� Ensure 0/DM user accounts are setup with the standard suite of tools and applications.
� Resolve user access and user account related service request.
� Escalate account problems to the appropriate service organintion, when needed.
� Monitor the Service Request System (SRS) database for 0/DM account/access tickets.
� Grant access to 0/DM share drives and data folders.
� Update and modify Lotus Notes group and database access control list.
� Provide technical guidance to other team members.
� Practice and adhere to current Security guidelines, rules, policies and regulation for the
management of user accounts and data.
� Attend technical exchanged meetings and participates in various training
classes/pilots/seminars to maintain or update skills needed.
� Provide Name and Address Book (NAB) management for mail database servers, Access
Control List (ACL) management for many applications, and deployment and monitoring
of applications on directorate application servers.
� Monitor auto-reply databases to ensure auto-reply processing functions properly.
� Coordinate with and support the Engineering Team to facilitate integration and upgrades
for operating system releases, application releases into the network domain
� Carry a pager at all times.
� Other access administration support functions, as tasked.
3.6.1.3 DESIRED KNOWLEDGE / SKILLS / ABILIIIES:
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� Should have extensive applied experience in Administration of Lotus Notes databases
and applications (mail, databases, applications, and Domino servers).
� Should have extensive and/or applied experience in providing Lotus Notes
support/troubleshooting.
� Should have a minimum of three years working in a Help Desk/Client Support Center
environment.
� Should have an expert administrative level understanding of Active Directory and
Windows.
� Should have an expert administrative level understanding of managing user accounts,
groups, and share drives.
� Should have a working-level understanding of SRS Remedy.
3.6.1.4 HOURS OF COVERAGE
Core hours are 9:00 AM � 5:00 PM. In addition, the contractor shall schedule its personnel so
that there is adequate coverage between 7:00 AM and 9:00 AM and between 5:00 PM and 6:00
PM.
3.6.2 CLOSE SUPPORT
3.6.2.1 GENERAL SCOPE OF EFFORT:
3.6.2.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Provide troubleshooting and consulting on desktop and applications.
� Manage the Client Support Center's customer service phone Hotline.
� Assist walkup clients with their service call requests.
� Troubleshoot hardware and peripherals failures, such as: printers, scanners, laptops,
Blackberries, pagers, etc.
� Assist 0/DM clients in the setup of video teleconferences, secure and non-secure phones,
blackberries, and secure cell phones.
� Enter trouble tickets into SRS Remedy System and monitor them until they are resolved
to the satisfaction of the customer and closed.
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� Provide technical assistance and consulting on the standard suite of applications on the
unclassified and classified networks to include: Common Workgrouli Environment
(CWE), Agency Internet Network (AlN), Secret Inteinet Protocol Routed NetwOrk
(SIPRNet), Joint Worldwide Intelligence Communications System (IWICS) and other
. government network
� Submit customer requirements into SRS Remedy on behalf of 0/DM clients and be the
liaison for clients to the service provider or organization assigned to work the
requirement.
� Maintain the accountability of computer equipment, such as: laptops, pagers,
Blackberries, etc.
� Act as the Data Transfer Officer for 0/DM clients by copying data between the Agency
networks and 0/DM networks.
� Train and mentor new team members on standard operating procedures.
� Attend technical exchange meetings and participates in various training
classes/pilots/seminars to maintain or update skills needed.
� Participate in the early release of new applications and products in. order to better assist
OMNI clients.
� Provide logon and user training to 0/DM new hires.
� Adhere to strict guidelines and practices to ensure all security requirements and policies
are employed.
� Address questions concerning supported products and services and the Agency's
corporate network environment.
� Provide virus scanning assistance; drive access assistance and support information
security personnel with virus resolution, and other security related requests.
� Carry a pager at all times.
� Other close support functions, as tasked.
3.6.2.3 DESIRED KNOWLEDGE / SKILLS / ABM. _LIES:
� Should have solid training and/or applied experience in providing Lotus Notes
� support/troubleshooting.
� Should have a minimum of three years working in a Help Desk/Client Support Center
environment.
� Should have a working-level understanding of SRS Remedy. �
� Should have a solid understanding and knowledge of Windows Operating Systems.
� Should have solid diagnostic and troubleshooting skills.
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� Should have applied experience and/or training in problem tracking, control, and
resolution techniques.
� Should be familiar with network and local printer installation and support.
3.6.2.4 HOURS OF COVERAGE
Core hours are 9:00 AM � 5:00 PM. In addition, the contractor shall schedule its personnel so
that there is adequate coverage between 7:00 AM and 9:00 AM and between 5:00 PM and 6:00
PM.
3.6.3 GRAPHICS SUPPORT
3.6.3.1 GENERAL SCOPE OF EFFORT:
The Graphics Team shall provide presentation, graphic design, multimedia, and web design
support for the 0/DM.
3.6.3.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Work with 0/DNI clients to plan, compose, and produce graphics and other printed
materials in a timely manner.
� Meet with 0/DM clients to capture and defme requirements for projects and ideas.
� Design, and customize printed materials-certificates, posters, logos, power-point
� presentations, high-end hardcopy and softcopy reports, documents and charts.
� Create, order, and deliver business cards for the 0/DM.
� Design and prepare graphics and documents for web site.
� Assist customers with promotional items, such as: note pads, apparel, pens and pencils,
mugs, etc.
� Carry a pager at all times,
� Other graphics support functions, as tasked.
3.63.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have extensive applied experience with the Adobe Product Suite and other
graphics/presentation software.
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� Should have a strong ability to express creative marketing concepts and idea.
� Should have a strong understanding of graphics software, applications, and technology.
� Should have a minimum of three years working in a Help Desk/Graphics Support
environment.
3.6.3.4 HOURS OF COVERAGE
Core hours are 9:00 AM � 5:00 PM. In addition, the contractor shall schedule its personnel so
that there is adequate coverage between 7:00 AM and 9:00 AM and between 5:00 PM and 6:00
PM. �
3.6.4 TRAINING SUPPORT
3.6.4.1 GENERAL SCOPE OF EFFORT:
The Client Support Center is the primary Point-of-Contact (POC) for all 0/DM customer service
request and issues. The Client Support Center provides Tier 1 and Tier 2 customer service and
support, which requires a broad range of technical skills, experience and expertise. The Client
Support Center is a 24-hour, 7 day per week, 365 day per year-operation and is located at several
buildings within the Washington Metropolitan Area.
The Training Team shall provide technical training for commonly used applications (such as
Microsoft Office products) and new products and application added to the IT baseline.
3.6.4.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Provide one-on-one assistance, group sessions,' and classroom training for 0/DM
customers.
� Work with other 0/DM IT organizations to provide useful documentation and Standard
Operating Procedures (SOPs). �
� Create and produce useful training guides, such as frequently asked questions, quick
reference guides.
� Provide basic orientation training for new customers during the 0/DM New Employee
Orientation.
� Provide product familiarization training.
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� Provide seminars and workshops.
� Develop computer-based training (CBT) and web-based training modules. '
� Carry a pager at all. times.
� Other training support functions, as tasked.
3.6.4.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have extensive applied experience in courseware development and instructional
design.
� Should have a minimum of five years experience in developing and providing technical
training.
� Must demonstrate analytic abilities to evaluate programmatic data, resolve
inconsistencies, and propose innovative solutions to challenging problems.
3.6.4.4 HOURS OF COVERAGE
Core hours are 9:00 AM � 5:00 PM. In addition, the contractor shall schedule its personnel so
that there is adequate coverage between 7:00 AM and 9:00 AM and between 5:00 PM and 6:00
PM.
3.6.5 COMMUNICATIONS SUPPORT
3.6.5.1 GENERAL SCOPE OF EFFORT:
3.6.5.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Assist in implementing portions of the physical and logical topology of networks (e.g.,
local area network (LAN), wide area network (WAN), telephone, video) following
0/DNI standards and policies.
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� Perform standard maintenance, upgrades, and diagnostics on networks and resolves
routine problems within established time parameters; recommend new or revised
procedures in areas of limited scope.
� Assist in the evaluation of network technologies for suitability to meet 0/DM
requirements.
� Comply with local telecommunications regulations and reporting requirements and
understand and mitigate their implications for daily operations
� Update and maintain appropriate network documentation databases as modifications are
made to the network.
� Support the development and implementation of security policies for access to networks.
� Establish the process for documentation of network modifications and ensures adherence
to the process.
� Recommend application of new network technologies to meet 0/PM needs; interacts
with vendors to influence standards and product development.
� Install, maintain, and train on the cryptographic equipment at the 0/DM facilities.
� Work with Other Government Agencies to connect to their cryptographic systems.
� Other communications support functions, as tasked.
3.6.5.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have computer/network security, VTC and secure/unclassified telephone
equipment experience (Audits, planning, design, implementation, testing and
management).
� Should have knowledge of cryptology tools, methods, systems and protocols for
computer/network and telephone equipment.
� Should have experience with instsllation, configuration, integration and management of
firewalls, proxy servers and routing equipment.
� Should have experience conducting vulnerability assessments.
� Should have a working knowledge and skills in EP technologies.
� Should have experience in networking and'application protocols.
� Should have vulnerability research experience.
� Should be familiar with security analysis applications.
� Should have wireless networking experience.
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3.6.6 APPLICATION AND DATABASE SUPPORT
3.6.6.1 GENERAL SCOPE OF EFFORT:
3.6.6.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Provide For Lotus Notes Development Services: Develop new databases and provide
O&M support on existing Domino client-based applications (such as Group Calendars,
Action Tracking, CATS, workflow applications, and Messaging databases). Design
requirements, test database functionality, resolve anomalies, research and implement new
features. Attend design review meetings on behalf of management, provide status reports
� to senior management, liaison assistance with ISI, DNI, CIO representatives, manage
service requests tickets and phone calls, participate in pilot testing, and provide general
user, administrative, and Tier 2 Close Support. Lotus Notes applications development is
currently the largest part of the task. However, applications development is expected to
increase and possibly transition away from Lotus Notes.
� For Web Development Services: Develop new web applications using (Domino,
� SharePoint, and evolving/emerging web-developing tools), building static websites, and
providing 24 x 7 O&M support on existing DNI Connection and DNI Admin Tool
websites which serves as portal to all 0/DNI web applications. Publish new releases to
the external websites. Gather design and system requirements, testing functionality,
resolving anomalies, as well as researching and implementing new features for all
supported internal and external websites. Attend design review meetings on behalf of
management; provide status reports to senior management, and liaison assistance with
DNI, CIO and other IC representatives.
� For Web Design: Design new and attractive concepts with logical navigation. Adhere to
the 0/DNI, Federal, and Industry standards on branding, design, optimization, platform
compatibility, and color schemes. Gather design and system requirements, testing
functionality, resolving anomalies, as well as researching and implementing new features
for all supported internal and external websites. Attend design review meetings on behalf
� of management and provide status reports to senior management.
� For COTS Development: Develop and customize applications (MSAccess, MS Word,
Excel, etc.) and provide O&M support on existing applications, forms, and templates for
the organization. Gather design and system requirements, testing functionality, resolving
� anomalies, as well as researching and implementing new features for all supported COTS
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applications. Attend design reviews meetings on behalf of management; provide status
reports to senior management, and liaison assistance with DNL CIO and other IC
representatives.
� Provide network security scanning and other technical input for Federal Information
Security Management Act of 2002 (FISMA) and Privacy Act reporting to OMB.
� Provide input to System Security Plans and Certification and Accreditation (C&A).
� Provide input to the Information Security Management database.
� Carry a pager at all times.
� Other application and database support functions, as tasked.
3.6.6.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have Microsoft Certified Solution Developer (MCSD), Lotus Notes Developer,
and Web Designer Certifications and four years of advanced programming experience
may be substituted for Degrees for Junior Analysts.
� Should be proficient with software and programming languages such as Macromedia
Studio, PhotoShop, Illustrator, Visual Studio, SQL, JavaScript, Net Programming,
XHTML/CSS, HTML, Java, Lotus Notes/Domino, MS Access (Oracle and SharePoint
. are a plus).
� Team leads and senior developers should have a PMP Certification.
� Should have a general knowledge of server administration.
� Should have the ability to develop small and enterprise scale applications.
� Should have the ability to provide O&M support and content management for "legacy"
applications and websites.
� Should have the ability to update "legacy" code (formula, LotusScript, HTML,
JavaScript).
� Should have the ability to troubleshoot application, system hardware, and' software
problems.
� Should have a strong understanding of Security policies and protocols.
3.6.7 SYSTEMS ENGINEERING SUPPORT
3.6.7.1 GENERAL SCOPE OF EFFORT:
3.6.7.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
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Contractor performance shall include, but not be limited to, the following functions:
� Perform standard maintenance, upgrades, and diagnostics on networks and resolves
routine problems within established time parameters.
� Install, support, maintain and operate 0/DM computer systems.
� Plan and respond to service outages.
� Plan and coordinate the installation, testing, operation, troubleshooting, and maintenance
of 0/DM hardware and software systems.
� Design, install, and support 0/DNI's local-area network (LAN) and wide-area network
(WAN), network segment, Internet, and Intranet systems and applications.
� Maintain network hardware and software, analyze problems, and monitor the system
� hardware to ensure its availability to system users.
� Gather data to identify interpret and evaluate system hardware and operating system (OS)
requirements and configurations.
� Plan, coordinate, and implement system security measures as prescribed by Security.
� Ensure that the design of the 0/DM computer sites allow all DNI components, including
computers, the network, and software, to fit together and work properly.
� Monitor and adjust the performance of existing hardware and continually survey current
computer operations to determine future hardware needs.
� Deploy and install system-wide software and associated patches and upgrades.
� Troubleshoot problems reported by users via Close Support and problems reported by
automated network monitoring systems and make recommendations for enhancements in
the implementation of future servers and networks.
� Monitor security configurations, manage user names and passwords via Close Support,
monitor disk space and other resource use, perform backups, and set up new hardware
and software.
� Assist in application�software and hardware--upgrades and installations.
� Quickly diagnose system problems and determine technical solutions.
� Perform the following systems administration activities:
o Perform routine checks of system and application hardware and software.
o Perform daily, incremental, and weekly data backups.
o Perform necessary and required OS updates and configuration changes.
o Install and configure new hardware and software.
o Add/delete/create/modify user account information, password resets, etc.
� o Answer technical queries and questions.
o Ensure compliance with Security Guidelines and Standards.
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o Document system configurations.
o Troubleshoot application and system hardware and software problems.
o Perform system performance tuning.
o Keep system hardware and software running.
o Perform Database Administration, Network, Application, System Architecture,
and System Design technical support as necessary.
o Suggest and provide IT solutions to business and management problems.
o Provide training and technical support for users with varying levels of IT
knowledge and competence.
o Plan and implement future IT developments and undertaking project work.
� Perform the following 0/DM Engineering, Network Administration functions:
� Install, support, maintain and operate CLAN/CMS and future 0/DM networks.
� Perform a variety of network engineering tasks which are broad in nature and are
concerned with the design and implementation of integrated networks; including
personnel, hardware, software, and support facilities and/or equipment.
� Plan and perform network-engineering research, design development, and other
assignments in conformance with network design, engineering and customer
� specifications.
� Perform the following network administration activities:
o Proactively monitor the corporate network segments, including all network
components comprising the corporate network.
o Provide technical guidance to 0/DM personnel in managing the 0/DM segments
of the corporate network (i.e., operations, troubleshooting, data recovery, etc.).
� o Provide Tier 3 technical support.
o Install, configure and maintain switches, hub, and routers and assist in the design
and implementation of any core switches and routers.
o Plan and implement additions, deletions and major modifications to the
supporting infrastructure.
o Install, configure, and maintain TACLANE E-100.
o Update network drawings to reflect changes to the network.
o Assist in LAN/WAN related additions and changes (this includes all hardware
and software issues and on-going administration of the networks).
o Implement and manage all aspects of IT security related to the 0/DM networks.
o Maintain accurate records of all maintenance, inventory, and security measures
associated with the 0/DM data networks.
o Install firmware components inclusive of workstations and servers and provide
� component troubleshooting/problem resolution.
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o Design and develop 0/DM specific/unique network capabilities; conduct
associated product/market surveys and "hands-on" product installation, evaluation
and benchmarking.
o Coordinate all technical aspects for moves and/or reorganizations, including
physical network engineering; modifying directory structures; modifying group
and personal accounts in LN and Windows; migrating of data; re-establishing
pointers and drive mappings to shared resources; and disconnecting, moving and
re-installing equipment, etc.
o Maintain server checklists and systems management procedures that sustain
proactive identification, isolation, and resolution to potential operational problems
in an effort to avoid system outages.
o Monitor. and manage disk space and other resources on all corporate application
servers.
� 0/DM Engineering analyzes, designs, develops, and deploys innovative hardware and
software systems and applications in to the Agency's IT environment.
o Identifies discrepancies between the enterprise technical architecture and system
designs proposed by project teams, and assists project teams in resolving the
discrepancies.
o Represents the organization on various internal and external boards, task forces,
and working groups relevant to 01DNI Engineering activities and mission.
� Systems Engineering monitors and enhances the performance of 0/DM network systems
and software, hardware, and storage components; and acts as Tier 3 resolution to support
. relevant escalated Tier 2 problems.
o Plays a critical role in monitoring the performance of the LAN/WAN systems for
which the 0/DM, is responsible.
o Responsible for designing and deploying specialty network
applications/capabilities in response to new requirements.
� Provide network security scanning and other technical input for Federal Information
Security Management Act of 2002 (FISMA) and Privacy Act reporting to OMB.
� Provide input to System Security Plans and Certification and Accreditation (C&A).
. Provide input to the Information Security Management database.
� Other Systems Engineering support functions, as tasked.
3.6.7.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Minimum formal education level:
o Bachelor's Degree required for Team Leads and Senior Analysts.
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o Should have Engineering and Network Administration Certifications and practical
experience may be substituted for degrees for junior team members.
� Professional training.
o Should have training in computer systems maintenance, monitoring, software
engineering and designing of systems or networks.
o Should have knowledge of switches, routers, and hubs maintenance and
monitoring.
o Should have training in Virtual Local Area Networks (VLANs), Quality of
Service (QOS), Enhanced Interior Gateway Routing Protocol (EIGRP), Firewalls,
�. Intrusion Detection Systems (LDSs), Internet Protocol Security (IPSec) and Secure
Socket Layer Virtual Private Networks (SSL VPNs), Multiprotocol Label
� Switching (MPLS).
o Should have training in translating the needs of an organization in to a set of
technical requirements based on available technology.
o Should have training in Government IT principles, concepts, and methods (e.g.,
data storage, software applications, networking).
o Should have training in the Government's systems development life cycle �
processes.
o. Should have operating systems and application training with emphasis on the
behavior of software.
o Should have training in security, policies and protocols.
� Certifications:
o Team Leads should have PMP.
o Should be a CLSCO Certified Network Professional (CCNP)
o Should be a CISCO Certified Intemetwork Expert (caw
o Should be a Certified Information Systems Security Professional (CISSP)
o Should be a Microsoft Certified Systems Engineer (MCSE) or equivalent.
o Should be a Microsoft Certified Network Engineer (MCNE)
� Skills:
o Should be familiar with Relational Database Management System (RDBMS)
products (i.e., Sybase and Oracle).
o Should be familiar with Systems Management and Operations methodologies and
activities.
� Specific Experience:
o Should have applied experience with a wide range of networking protocols,
architectures, and topologies, including Transmission Control Protocol/Intemet
Protocol (TCP/IP), Ethernet, fiber, and coaxial systems.
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o Should have applied experience in internet-associated hardware, including
routers, bridges, hubs, modems, and gateways.
o Should have applied experience in the installation, configuration, and support of
the Microsoft operating systems and associated hardware platforms.
o Should have applied experience in the application of structured engineering
methodologies to solving technical problems.
3.6.8 CONFIGURATION MANAGER SUPPORT
3.6.8.1 GENERAL SCOPE OF EFFORT:
3.6.8.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Administer Configuration Management toolsets of various Windows-based desktops and
servers.
� Guide project teams in the appropriate Configuration Management technology and
methods.
� Perform requirements analysis and systems architecture functions.
� Establish and maintain processes, develop Configuration Management procedures and
� identify items to be put under configuration control.
� Track changes to various types of configuration items to include hardware and software
components, and documents.
� Assist in facilitating control board and engineering review board meetings to include
preparation of agendas, handouts, and minutes.
� Evaluate existing processes, recommend changes, and guide implementation to improve
efficiency.
� Other configuration management support functions, as tasked.
3.6.8.3 DESIRED KNOWLEDGE / SKILLS / ABILIELH,S:
� Should demonstrate an applied knowledge of configuration management concepts.
� Should have experience with change/issues tracking concepts.
� Should have experience in generating configuration management reports and metrics.
� Should have practical knowledge of designing and implementing configuration controls
in complex operational environments.
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� Should be able to co-ordinate activities of teams so deliverables are on schedule and
within standards.
� Should have working knowledge of configuration management tools, e.g., DOORS.
� Should have knowledge of project management methodologies a plus.
3.6.9 LICENSE MANAGER SUPPORT
3.6.9.1 GENERAL SCOPE OF EFFORT:
- The License Manager (LM) is responsible for overall functions relating to the requirement,
purchase, installation, and sustainment of software at 0/DM. The LM ensures clients
understand software policies and provides control over the entire 0/DNI software process. The
LM works with and coordinates efforts with Call Center personnel, software installation
technicians, workstation installation technicians, requirements and purchasing agents, and the
engineering review board to ensure process control. Additionally, the LM is also responsible for
directing an 0/DM-wide software-auditing program and will coordinate this effort with 2-Letter
designated software managers.
3.6.9.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Manage the purchasing of the software reseller, including the provision of an online
software purchasing and license management system.
� Coordinate site-license and volume purchases.
� Determine type of licenses that are used within 0/DM then define rules how the licenses
are counted and tracked.
� Maintain records of software purchases.
� Maintain all software media and logs.
� Provide technical analysis, research, evaluations, and recommendkions for proposed
software licenses.
� Evaluate software for suitability to meet Agency requirements.
� . Design and execute plans for major software installations (e.g., new releases, major
enhancements), to include identifying the Agency training needs.
� Coordinate all software requests with Resource Section and the customer. The LM. works
with the Resource Section to develop technical solutions for clients requiring non-
standard software that is new to user.
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� Support the Requirements Manager (RM) in the acquisition, documentation, and
coordination process.
� Coordinate the license transfers to new workstations including all existing software on
the workstation scheduled for retirement or reuse. This includes all existing standard and
non-standard software on the workstation.
� Develop and maintain 0/DNI's software inspection program to include database
administration for automated software retrieval as well as program for all systems
included in the 0/DM enterprise.
� Inspect 0/DM organintions for software compliance.
� Other license manager support functions, as tasked.
3.6.9.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have knowledge of the full range of IT and information security concepts and of
applicable legislative, administrative and regulatory requirements and the impact of those
requirements on the 0/DM IT function.
� Should have the ability to establish and maintain an integrated IT function including
establishment and maintenance of appropriate internal day-to-day processes and controls
to ensure the consistent and timely support to the 01DNI.
� Should have the ability to develop work collaboratively, prioritize tasks, identify
problem and propose creative and innovative solutions to complex IT issues that
increase program effectiveness and customer service.
� Should have a record of proven and effective leadership in license management.
� Should have prior COTR/Project Management Experience with demonstrated ability to
manage large, complex projects, or similar experience with purchasing and management
. of COTS software procurements and license management for similar large, complex
projects.
3.6.10 PROGRAM MANAGER SUPPORT
3.6.10.1 GENERAL SCOPE OF EFFORT:
0/DM IT requires program management and technical support services in the areas of
organintion and program planning, with special emphasis on process design, development, and
implementation. The program management support shall include defining, designing,
developing, testing, and implementing engineering and networking, requirements, application
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development and deployment, telecommunications, capital management, close support and other
0/DM IT processes, activities, and services.
The program management support will span the full range of management, provisioning, and
service delivery operations and processes. Processes may include problem and incident
reporting and management, help desk services, asset management, capacity and availability
management, planning, service level agreements, change management, configuration
management, license management, quality assurance and management, IT security, and related
processes.
3.6.10.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Develop efficient plans involving numerous resources within a group, division, or
business and effectively coordinate and implement these plans.
� Lead change and improvement initiatives.
� Provide tactical and operational research in planning allocation of resources and in the
development of long-range goals, objectives and milestones.
� Formulate processes and programs for developing structure and capabilities to assure that
the OMNI IT provides rapid and consistent support to 0/DM.
� Develop and direct the implementation of goals, objectives, policies, procedures and
work standards applicable for the assigned program.
� Analyze areas of concern and present feasible alternatives and recommendations,
research regulatory and administrative requirements, and assemble data for financial and
analytical reports and documents.
� Monitor and stay abreast of technological and operational changes that affect the
processes of the program; make recommendations for and develop and carry out
improvements to the program to meet changing mission parameters and requirements.
� Assist in developing and coordinating policies, goals, vision and expectations of the
agency and program.
� Identify and track key metrics of system or process efficiency and effectiveness, using
data to revise procedures and optimin functioning.
� Formulate IT principles, define policies and procedures, determine IT capabilities, define
the technical architecture, define the IT process model, defme the IT organi7ational
model, market IT services, customer liaison, strategic business reporting, define customer
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support requirements, identify new service needs, and define IT requirements to address
business goals.
� Perform data collection and analysis, needs assessments, Problem analysis, and cost
estimating and modeling.
� Support business case development and related analytical, cost estimating and modeling
efforts.
� Other program manager support functions, as tasked.
3.6.103 DESIRED KNOWLEDGE / SKILLS / ABIL1 I IES:
� A minimum of five (5) years work experience.
� � Research and analytical skills absolutely essential.
� Advanced Government writing skills required.
� Should have experience in a new office start-up.
� Should be knowledgeable of the Capability Maturity Model (CMM).
3.6.11 PROJECT MANAGER SUPPORT
3.6.11.1 GENERAL SCOPE OF EFFORT:
The Plans and Capital Management (P/CM) Section is responsible for all facets of IT systems
planning, integration, resources and project and engineering management. P/CM also provides
software licensing, configuration and lifecycle management, and disaster recovery and continuity
of operations planning.
Project Managers will staff a wide range of functions and tasks, which require vision, leadership,
and proficiency in developing, explaining, and implementing policy and high level plans to
enable efficient and effective operations. The skills of problem identification, analysis, and
resolution are central to the effective conduct of their activities. They develpp pertinent
information and communicate it to varied audiences, internal and external to 0/DM, in a timely
and appropriate manner.
3.6.1L2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
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� Identify resources needed to perform project; requests resources for self and project team
far enough in advance such that resources are available when needed.
� Prepare project schedules, reports and budgets.
� Monitor project and/or personnel performance, checking actual perfomaance against
planned performance, to ensure technical, schedule, and budget goals are met or
exceeded.
� Explain any deviations from planned budgets and schedules.
� Assign a wide range of tasks based on their skills, experience, and availability; clearly
communicates task priorities, helping personnel adjust workload as needed.
� Provides technical and leadership guidance and direction to personnel to ensure proper,
timely completion of work.
� Provide personnel with timely, constructive, and actionable feedback that increases
individual and team effectiveness.
� Actively participate in setting performance goals for project team or work unit.
� Anticipate problems or situations that could affect work unit, assess the potential impact
on own and others' work, and plans how to address them.
� Interact frequently with requirements manager and configuration manager to define
project requirements and identify solutions consistent with 0/DNI architecture, policy,
and regulations.
� Other program manager support functions, as tasked.
3.6.11.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a minimum five years experience in project management.
� Should be able to perform multiple tasks ranging from equipment recommendations to
coaching other team members.
� Should have working knowledge of project scheduling and cost estimating tools.
� Must have demonstrated leadership skills, show creativity and deal with ambiguity while
driving for results.
� Must have a high level of trust in peer relationships and set or adjust priorities as changes
occur.
3.6.12 REQUIREMENTS MANAGER SUPPORT
3.6.12.1 GENERAL SCOPE OF EFFORT:
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Provide requirements management support to the 0/DNI. The requirements manager will be
responsible for eliciting, document, and maintaining IT requirements. Facilitates working
sessions, articulates requirements, makes recommendations for process and business flows,
develops consensus on requirements, documents requirements, and manages requirements
throughout the life of the project.
3.6.12.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Prepare user requirements and functional specifications on large, complex or multiple
concurrent projects.
� Analyze IT requirements and manage change requirements.
� Negotiate, persuade, compromise, and work independently and collaboratively in a team
environment.
� Adapt proactively to a dynamic, rapidly changing business and technical requirement.
� Be able to identify opportunities for process/ quality improvements and follow through
with implementation and dissemination of improvements.
� Work with the customers to prioritize current requirements with new change requests.
� Work with customers to aide them in determining/prioritizing their own needs.
� Understand and document business processes and determine business needs.
� Develop and interpret policies, procedures and strategies governing the planning and
delivery of data management services and information security.
� Other requirements manager support functions, as tasked.
3.6.12.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
# Should have Project Manager Professional (PMI') certification.
�� Should have experience in using DOORS or other requirements management tools.
� Should have a minimum of five years experience in Program Management
3.7 LOGISTICS SUPPORT SERVICES
The 0/DM Logistics mission is to provide premier logistics services customized to meet unique
requirements of a diverse set of customers. The Logistics Branch performs to the highest
standards in logistics management, while implementing process improvements and
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organizational integration. The customer-service-oriented professionals of the Logistics Branch
are responsible for enabling Intelligence Community initiatives.
3.7.1 LOGISTICS OFFICERS SUPPORT
3.7.1.1 GENERAL SCOPE OF EFFORT:
The overall success of the 0/DNI largely depends on supporting services. Logistics support is an
enabler for 0/DNI and the professional support of the PYRAMID contractor will be a key
component of the Branch meeting its mission effectively and efficiently.
3.7.1.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Contribute to staff development and operations of supply support systems.
� Perform liaison between staff and supported personnel to improve effectiveness of
support activities.
� Inspect completed work for accuracy and compliance with established procedures.
� Coordinate supply activities.
� Review and annotate changes to unit material condition status report.
� Post transactions to organizational and installation property books and supporting
transaction files.
� Perform inventory control management functions.
� Maintain property under agency regulations.
� Review and record daily and monthly records of issues of products and operating
sUpplies.
� Receive incoming materials, parts, supiSlies and equipment.
� Unpack and check goods received against purchase orders or invoices.
� Provide administrative and clerical support for the purchasing function.
� Maintain files, logs, invoice records, purchase orders and other related documents.
� Maintain logs for shipments and files packaging slips.
� Prepare and process shipping and storage paperwork and documentation.
� Prepare and maintain records of merchandise shipped.
� Prepare shipments to CONUS and OCONUS.
� Maintain inventory database and control access to inventory.
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� Responsible for all Incoming and outgoing mail.
� Other logistics functions, as tasked.
3.7.1.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� A Bachelor's degree desired, but not required. Significant logistics experience may be
substituted for education.
� Should have a minimum five years of relevant experience, preferably in a logistics
environment.
� Must have Project Management experience in both lead and/or supporting roles.
Should have knowledge of and experience working in or with the Intelligence
Community (IC) preferred.
� Valid, unrestricted driver's license required. A current driving record shall be provided
prior to initiation of work.
� Should have strong organi7ation, problem solving, time management and
communications skills; detailed oriented This includes, but is not limited to, the ability
to effectively coordinate multiple resources, multitask in a fast paced environment, and
work under limited supervision.
� Should have the ability to communicate effectively with management on all levels; strong
relationship building and customer service skills.
� Must be able to lift 70 lbs
3.8 SECURITY SUPPORT SERVICES
The 0/DNI Security mission is to provide premier security services customized to meet unique
requirements of a diverse set of customers by creating and implementing an effective security
program that represents the best security practices from government, IC and industry and that is
appropriate to support the ODNI mission. The Security Branch performs to the highest
standards in security management, while implementing process improvements and organizational
integration.
3.8.1 SECURITY SUPPORT
3.8.1.1 GENERAL SCOPE OF EFFORT:
The contractor shall provide security administration support assistants qualified to perform
essential 0/DM Security tasks including, but not limited to, clearance processing, customer
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service, maintaining 0/DM Security files and databases and general administrative support.
Security administration support shall entail administrative security services (and not physical or
emergency response) for 0/DM personnel.
3.8.1.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Address and resolve security issues of common concern for 0/DM personnel.
� Perform office clerical duties, including a variety of support tasks requiring the
collection, compilation, evaluation and publication of information and statistical data
included in documents, records, forms, reports, plans, policies and regulations.
� Maintain correspondence suspense files, records, files for reports, operating procedures,
internal memorandums, and composes correspondence.
� Perform duties such as filing, copying, preparing data for transmittal, and
maintaining/updating databases.
� Process various types of clearance actions, which include determining processing
requirements.
� Perform data entry. Verify data entered, where applicable.
Conduct reviews of security files and other adjudicative actions in order to initiate needed
security actions, such as monitor ongoing adjudicative actions to insure each case is
complete prior to forwarding the file for adjudication.
� Initiate National Agency Checks.
� Prepare Investigative assignments
� Provide timely assistance to 0/DM and non-O/DNI personnel involved in the clearance
process and maintain effective working relations with these individuals.
� Respond to written, telephonic inquires; verify case status; and respond to requests for
routine and/or ad hoc reporting of personnel security statistics.
� Assist in the enforcement of adherence to and development of facility security policy.
� Creation, issuance, and retrieval of facility badges for 0/DM personnel, contractors, and
visitors.
� Provide photos for passports, Visas, and ID Cards.
� Input and update badge and credential records and enter into the badge system.
� Provide fingerprint services for all new employees.
� Process requests for 0/DM Identification Cards and credentials.
� Assist in the establishment of visitor access and control processes and procedures.
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� � Pass and monitor clearance certifications via established procedures.
� Develop and provide security briefings as necessary.
� Assist in the preparation and updating of a security welcome booklet.
� Train tenants on how vault alarm systems function and security hardware.
� Maintain vault access rosters.
� Responsible for facilitating repair of security alarm and hardware systems.
� � Maintain inventory of security equipment and hardware.
� Address and complete other ad hoc responsibilities in order to assist 0/DM Security to
meet it mission goals and obligations.
� Other security administration functions, as tasked.
3.8.1.3 DESIRED KNOWLEDGE / SKILLS / ABILL 11ES:
� Should have a minimum five years of relevant experience, preferably in a security and/or
law enforcement environment.
3.8.2 ADJUDICATIONS SUPPORT
3.8.2.1 GENERAL SCOPE OF EFFORT:
The contractor shall provide adjudicative support service for 0/DM. Contractor personnel shall
work on groups of cases within one or more of the adjudicative disciplines within the 0/DNI
Adjudicative Branch. Each case will vary in the number of total tasks, time and effort required
to provide a formal written recommendation to grant, disapprove, or revoke a Top Secret security
clearance/approval.
Reviews comprehensive investigative reports and other findings in order to make a formal
security recommendation that an individual is a sound risk and of unquestioned loyalty, good
character and reputation. The adjudication entails the examination of a sufficient period of a
person's life, under a single-scope background investigation (SSBI) standards, to make a
determination that the individual is not now and is not likely to become an unacceptable security
risk. The adjudicator reviews f-ile contents and determines investigative coverage, and ensures
the quality and coverage of the investigative produce as it applies to the adjudicative needs.
After a thorough review and analysis of all pertinent case information, renders a
recommendation. Writes succinct, comprehensive, unbiased reports, which accurately and fairly
outline the investigative results. Must have a thorough understanding of the federal rules and
regulations that encompass the clearance process.
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3.8.2.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Review case files to determine what additional security processing, if any, needs to be
performed.
� Assist in the enforcement of adherence to and development of facility security policy.
� Advise the sponsor of the need for additional security processing in order to render an
adjudicative decision.
� Review the results of all security processing to glean necessary facts and data relevant to
a final recommendation.
� Interview subjects in person, .by telephone, or through written correspondence to elicit�
clarifying information.
� Conduct discussions with the Senior Case Manager (SCM), Assessment Board members,
Polygraph Examiners, Background Investigators, Case Processing Personnel, and
Customers to resolve information discrepancies or gaps.
� Analyze information and show a nexus between the behavior of subjects and DClD 6/4
issues sufficient to support a final recommendation.
� Provide a fmal written recommendation, in sufficient detail to permit the sponsor to make
an informed, independent decision to grant, disapprove or revoke a security clearance or
approval.
� Maintain security files by purging duplicate copies of SF86s, unofficial notes, page flags,
and other extraneous materials prior to forwarding files to the SCM.
� Make oral presentations to SCMs, Program Mangers, Adjudication Boards, and/or other
Senior Agency officials as required.
� Administer notification to the customer, identifying and recommending codes of conduct
issues for the sponsor to address, inputting of closing information in the MDP/PS
database, and/or performing other follow-up actions resulting from the disposition of the
case.
� Protect information and data acquired during the preparation of the analysis from
unauthorized release and returning all adjudicative notes to the sponsor.
� Return to the contractor's POC, cases that may give rise to an actual or potential conflict
of interest, organi7ational or otherwise. _
� Respond in a timely manner to inquiries from the sponsor on the status of pending cases
or any other information-pertaining to adjudicative support tasks under this SOW.
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� Provide a draft adjudicative recommendation to the Sponsor for all cases worked.
� Following receipt of sponsor provided comments and guidance, provide a final
recommendation to the Sponsor.
� Other adjudication support functions, as tasked.
3.8.2.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a minimum five years of Federal level adjudicative security experience
� Must have a thorough understanding of the federal rules and regulations that encompass
the SCI and collateral security process. This includes, but is not limited to:
o Director of Central Intelligence Directive 6/4, Personnel Security Standards and
alUreS GOVehiiiig ACCeSs-tO SeiiSitife Coinpartniented
Information (SCI) and Annexes A through F, dated 2 July 1998.
o Executive Order 12958, Classified National Security Information, dated 12 April
1995.
o Executive Order 13292, Further Amendment to Executive Order 12958, As
Amended, Classified National Security Information, dated 25 March 2003.
o Executive Order 12968, Access to Classified Information, dated 2 August 1995.
3.83 SECURITY. POLICY, EDUCATION AND AWARENESS SUPPORT
3.8.3.1 GENERAL SCOPE OF EFFORT:
The contractor shall provide security policy, security education and security awareness support
services for customers throughout the 0/DM.
3.8.3.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Support the development of policy and provide security education and awareness support
to 0/DM Security Policy and Education Branch.
� Draft security policies.
� Prepare and deliver security indoctrinations and briefings on all security procedures and
topics.
� Develop security awareness materials.
� Field security questions
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� Participate in Intelligence Community working groups on security policy and awareness.
� Other security policy, education and awareness support functions, as tasked.
3.8.3.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a minimum five years of Federal level SCI physical and technical security
experience.
� Must have a thorough understanding of the federal rules and regulations that encompass
the SCI and collateral security process. This includes, but is not limited to:
o Director of Central Intelligence Directive 6/4, Personnel Security Standards and
Procedures Governing Eligibility for Access to Sensitive Compartmented '-
Information (SCI) and Annexes A.through F'," dated 2 July 1998!:-
o Director of Central Intelligence Directive 6/9, Physical Security Standards for
Sensitive Compartmented Information Facilities; 18 November 2002.-
o Executive Order 12958, Classified National Security Information, dated 12 April
1995.
o Executive Order 13292, Further Amendment to Executive Order 12958, As
Amended, Classified National Security Information, dated 25 March 2003.
o Executive Order 12968, Access to Classified Information, dated 2 August 1995.
3.8.4 PHYSICAL AND TECHNICAL SENSITIVE COMPARTMENTED
INFORMATION FACILITY (SCIF) SUPPORT
3.8.4.1 GENERAL SCOPE OF EFFORT:
The contractor shall provide physical and technical Sensitive Compartmented Information
Facility (SCIF) security support services in suport of the needs of customers throughout the
0/DM.
3.8.4.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Provide physical and technical Sensitive Compartmented Information Facility (SCIF)
security support services including, but not limited to:
� Evaluation
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� Accreditation
� Review SClF files to determine security-processing needs.
� Review Fixed Facility Checklists.
� Prepare accreditation documents for approval by the sponsor.
� Assist in conducting SCIF inspections to ensure compliance with appropriate security
policies.
� Advising sponsor of the need for additional security processing in order to render
accreditation decision.
� Review the TEMPEST and technical security posture of 0/DM facilities and make
. recommendations to the sponsor.
� Maintain accreditation file.
� Prepare co-utilization agreements for the sponsor.
� Manage security hardware and ensure that it is in proper working order.
� Field complaints/questions from 0/DM personnel about security hardware.
� Other physical and technical SCIF support functions, as tasked.
3.8.4.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should have a minimum five years of Federal level physical and/or technical security
experience.
� Must have a thorough understanding of the federal rules and regulations that encompass
physical and technical security standards for SCI and collateral security process. This
includes, but is not limited to:
o Director of Central Intelligence Directive 6/9, Physical Security Standards for
Sensitive Compartmented Information Facilities, 18 November 2002.
o Executive Order 12958, Classified National Security Information, dated 12 April
1995.
o Executive Order 13292, Further Amendment to Executive Order 12958, As
Amended, Classified National Security Information, dated 25 March 2003.
3.8.5 INFORMATION SYSTEMS SECURITY MANAGEMENT SUPPORT
3.8.5.1 GENERAL SCOPE OF EFFORT:
The contractor shall provide Information Systems Security Management Support serVices in
support of the needs of customers throughout the 0/DM.
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3.8.5.2 CONTRACTOR PERFORMANCE REQUIREMENTS:
Contractor performance shall include, but not be limited to, the following functions:
� Provide general information security (INFOSEC) support.
� Complete technical and security review of all System Security Plans for 0/DM IT
projects for 0/DM ISSM approval.
� Provide written recommendations, in sufficient detail to permit the sponsor to make an
informed, independent decision to grant and/or disapprove System Security Plans
submitted for review.
� Provide direct customer support in the 0/DM for knowledge-based implementation of
security features on laptops, workstations and servers as required.
� Assist in the development of and adherence to Information Technology (IT) security
policy.
� Prepare the annual.FISMA report.
� Maintain the 0/DM Information Security Management database and update it with
System Security Plans (SSPs), Certification and Accreditation (C&A) data and
programmatics of IT projects in the 0/DM.
� Other Information Systems Security Management Support functions, as tasked.
3.8.5.3 DESIRED KNOWLEDGE / SKILLS / ABILITIES:
� Should be a Certified Information Systems Security Profession (CISSP).
� Should have extensive experience working with Government classified systems.
� Should have a minimum five years of Federal level ISSM experience.
� Should have experience in one or more of the following Information Security disciplines:
Network Security, Computer Forensics, ilysical Security, Government Computer
Systems, Firewall/Router Management, Security Project Management, and/or Network
Vulnerability Analysis.
� Should be knowledge of exploits, attack:s and tools used by skilled hackers.
� Should have familiarization with multiple operating systems: Windows 2000/2003/xp,
Unix, Linux, and Solaris.
� Should have familiarization with secure implementations such as VPNS, encryption
technologies, IPSEC, V-LANS, and Wireless technologies.
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� Should have a thorough understanding of the federal rules and regulations that encompass
the SCI and collateral security process. This includes, but is not limited to:
o Director of Central Intelligence Directive 6/3, Protecting Sensitive
Compartmented Information Within Information Systems, dated 05 June 1999..
o Federal Information Security Management Act of 2002 (FISMA)
4.0 DELIVERABLES
4.1 PROGRAM MANAGEMENT PLAN
The Program Management Plan (PMP) shall be in the format outlined in Table 4, below. It shall
describe the contractor's processes and activities for providing PYRAMID. Paragraphs 4.1.1,
4.1.2, and 4.1.3 describe the required content and level of detail for the deliverable.
The PMP shall be developed incrementally. This requirement specifies three types of submittals
that shall be used during Pyramid's life cycle as described below.
PROGRAM MANAGEMENT PLAN CONTENT BY VERSION
TABLE 6
SECTION
VERSION 1
VERSION 2
VERSION 3
1.0 OVERVIEW .
Y
Y
Y
1.1 Program Summary
Y
Y
Y
1.1.1 Purpose, Scope and Objectives
Y
Y
Y
1.1.2 Assumptions and Constraints
Y '
Y
Y
1.1.3 Schedule and Budget Summary
'
Y
Y
Y
2.0 KEY PERSONNEL
Y
Y
Y
2.1 Roles and Responsibilities '
i
Y
Y
Y
2.1.1 Program Manager
Y
Y
Y
2.1.2 Deputy Program Manager
1
Y
Y
Y
2.1.3 Human Resources Manager
Y
Y
Y
2.1.4 Security Manager
Y
Y
Y
2.1.5 Program Management Team
Y
Y
Y
3.0 ORGANIZATION
Y
Y
Y
3.1 Program Management Office
Y
Y
Y
3.2 Program Management Team
0 Y
Y
Y
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3.3 Internal Interfaces & Reach-Back
Y
Y
Y
3.4 External Interfaces & Reach-Out
Y
Y
. Y
3.5 Roles and Responsibilities
Y
Y
Y
3.6 Security Plan
Y
Y
Y
4.0 MANAGERIAL PROCESS PLANS
Y
Y
Y
4.1 Program Phase-In Plan
Y
Y
Y
4.2 Staffing Plan
Y
Y
Y
4.2.1 Staff Recruitment Plan
Y
Y
Y
4.2.2 Staff Training Plan
Y
Y
Y
4.2.3 Staff Retention Plan
Y
Y
Y
4.3 Work Plan �
Y
Y
Y
4.3.1 Work Activities �
Y
Y
Y
4.3.2 Resource Allocation
Y
Y
Y
4.3.3 Budget Allocation
Y
Y
Y
4.4 Control Plan
Y
Y
Y
4.4.1 Subcontract Management Plan
y
Y
Y
4.4.2 Requirements Control Plan
Y
Y
Y
4.4.3 Schedule Control Plan
Y
Y
Y
4.4.4 Budget Control Plan
Y
Y
Y
4.4.5 Quality Control Plan
Y
Y
Y
4.4.6 Metrics Collection Plan
Y
Y
Y
4.5 Risk Management Plan
Y
Y
Y
4.6 Process Improvement Plan
Y
Y
Y
4.7 Program Phase-Out Plan
Y
Y
Y
4.1.1 PM!), VERSION 1
Version 1 shall be submitted during the PYRAMID kickoff meeting. It shall address, in de ail
based upon the level of detail available in the final REP, all sections and subsections of the
format. This version shall define the organi 7ation by function; and define the managerial
processes for the efficient and effective operation of the proposed structure. It shall include, but
is not limited to, the management plan, subcontract management plan, recruitment plan, retention
plan, risk management plan and quality control plan. Version 1 shall also include contractor
proposed format/content description for the deliverables that are listed in Table 6 of the table.
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4.1.2 PMP, VERSION 2
Version 2 shall be delivered in final draft 30 days after contact award, briefed in-detail to the
0/DM COTR and staff 40 days after contract award, and submitted as a final product 60 days
after contract award. Version 2 shall build on Version 1 by adding depth and a detailed Work
plan, including schedule and cost; assignment of additional names to functions; and refinement
of managerial and supporting processes.
The ODNI COTR and staff will be prepared to discuss the Program Management Plan, submitted
in final draft format 30 days after contract award, during the in-depth briefing which shall be
presented 40 days after contract award. The Program Management Plan final submission, to be
submitted 60 days after contract award, shall address all written comments. ODNI comments
will provide within 10 days following the detailed briefing.
4.1.3 PMP, VERSION 3
Version 3 (and beyond) shall be submitted as needed, but not less frequently than annually, to
address changes to scope, performance requirements, personnel requirements, subcontract
management, quality control or risk management. The annual update will form the basis for
program management for the follow-on period, if exercised.
4.2 MONTHLY STATUS REPORT
The purpose of the Monthly Status Report (Attachment A) is to describe the contractor's prior
month activities. The Monthly Status Report shall include an Executive Summary and Branch
specific data including, but not limited to:
� Monthly and cumulative information on hours expended and costs incurred.
� Performance related work, issues and actions.
o Work accomplished including a copy of all final submissions.
o Problems/issues during the report period, which were opened, ongoing, or closed.
o Notice, in advance if possible, of actual or anticipated major performance issues.
o Planned actions for the month following the month in which the report was
submitted.
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Labor Hours Expended
o Summary, by individual and in total
o Individual labor hours
� Personnel Security Clearance Status
o All prime and subcontractor personnel
o Current clearance and date
o Special Access Program(s) and date(s)
The first Monthly Status Report shall be -submitted to the COTR 30 days after contract award and
monthly thereafter. It shall be prepared using Microsoft Office Word. The COTR shall be able
to easily segregate and forward appropriate sections of the Report to each Branch Chief.
4.3 TEMPLATE GUIDE
The contractor shall create document templates within each support service area for each type of
document that is required on a recurring (more than once) basis. Each such template shall be
prepared initially in draft format and submitted to the COTR for review and Government
approval. When approved, the contractor shall finali7e the format and incorporate it into an
indexed template guide. The template guide will be updated monthly and submitted to the
COTR as an attachment to the Monthly Status Report (Attachment A).
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APPENDIX A ACRONYMS
AJE Architecture and Engineering
AIA Architecture Institute Association
ALN Agency Internet Network
BASIS 0/DM accounting system
BLI Budget Line Item
CAFM
C&A
CB T
CDA
CIA
CCIE
Computer Aided Facility Management
Certification and Accreditation
Computer-Based Training
Congressional Directed Actions
Central Intelligence Agency
CISCO Certified Intemetwork Expert
CCNP
CIO
CISSP
CMM
CO
COTR
CPAF
CSP �
CWE
DIAC
DID
DNI
CISCO Certified Network Professional
Chief Information Officer
Certified Information Systems Security Professional
Capability Maturity Model
Contracting Officer
Contracting Officer Technical Representative
Cost Plus Award Fee
Counterintelligence Scope Polygraph
Common Workgroup Environment
Defense Intelligence Analysis Center, Bolling Air Force Base, Maryland
Data Item Description
Director of National Intelligence
EIGRP Enhanced Interior Gateway Routing Protocol
EOD Entry on duty
ERB Employee Review Board
ERM Electronic Records Management
FAR Federal Acquisition Regulation
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FOIA
E
FY
GFE
GSA
HBO
HR
IC
IDS
IFMA
� IM
IMO
IPSec
ISSA
IT
JWICS
LAN
LAWS ON
LM
LOET
� MCNE
MCSD
MCSE
MPLS
0/DM
OMB
OPF
OS
Freedom of Information Act
Full-Time Equivalent
Fiscal Year
Government Furnished Equipment
General Services Administration
CIA Headquarters, McLean, Virginia
Human Resources
Intelligence Community
Intrusion Detection Systems
International Facility Management Association
Information Management
Information Management Office
Internet Protocol Security
Industrial Security Staff-Like Approval
Information Technology
Joint Worldwide Intelligence Communications System
Local-Area Network
0/DM payroll system
License Manager
Level-of-Effort Term
Microsoft Certified Network Engineer
Microsoft Certified Solution Developer
Microsoft Certified Systems Engineer
Multiprotocol Label Switching
Office of the Director of National Intelligence
Office of Management and Budget
Official Personnel File
Operating System
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PA
PARIS
P/CM
PM
PM0
PMT
POC
POV
PYRAMID
QFR
QOS
RDBMS
RM
SCI
SI
SIPRNet
SOP
SOW
SRS
SSBI
SSL VPN
SSP
TCP/IP
TS
U.S. �
VIAN
WAN
Privacy Act
0/DNI budget system
Plans and Capital Management
Program Manager
Program Management Office
Program Management Team
Point-of-Contact
Privately Owned Vehicle
Professional Administrative Support Services
Questions for the Record
Quality of Service
Relational Database Management System
Resource Manager
Special Compartmented Information
Systems Integration
Secret Internet Protocol Routed Network
Standard Operating Procedure
Statement of Work �
Service Request System
Single Scope Background Investigation
Secure Socket Layer Virtual Private Network
System Security Plan
Transmission Control Protocol/Internet Protocol
Top Secret
United States
Virtual Local Area Network
Wide-Area Network
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APPENDIX B DEFINITIONS
Full-Time Equivalent (1-' lb) One individual working a full calendar year in accordance with
the corporate disclosure statement.
Tier 1
Tier 2
Tier 3
Help desk phone support and simple desk side assistance
requiring nominal certifications and experience of the engineer.
First-level problem determination and resolution attempt
After N number of minutes, as determined by the problem
management process, the problem will be escalated to second-
level support. Issue trouble tickets and monitor the data center
on a 24x7 basis. Assist in the physical layout of production
servers. Provide tape librarian functions. Perform incremental
and full backups. Monitor systems (servers, network,
peripheral devices).
Somewhat more difficult which may require some in depth
analysis and repair which normally requires advanced
certifications and experienced engineers. Problem
determination and attempted resolution.. After N minutes as
determined by the problem management process, the problem
will be escalated to third level. Process design,
implementation, ownership, and accountability (production
acceptance, change management, etc.). Support software
installation and configuration. Perform system maintenance as
required. Perform storage management functions. 24x7 on-
call support. Perform disaster-recovery drills. Establish end-
of-life plans to deactivate servers and applications. Monitor
system and network performance. Provide online availability
statistics. Define and reset standards to support mission-
critical applications.
Involves highly complex analysis and engineering or software
development/debugging and requires Expert level engineering
skill sets. The buck stops here; if they can't fix the problem, no
one can. Physical location of the server, network connections,
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and sufficient power for all peripherals. Preventive
maintenance diagnostics on all incoming equipment.
Partitioning the disks during OS instnllation. Configuring the
OS. Applying patches to the OS as needed. Assisting database
administration with RDBMS installations. Installing any
unbundled products, such as tape management and disk
mirroring, and applying patches to unbundled products as
needed. Installing all required support packages, such as the
console server, auto-pager, preventive maintenance routines,
and so on. Support of software instnIlation and configuration.
Maintaining and configuring system security. Performing
system maintenance as required. 24x7 on-call support.
Performing disaster-recovery drills. Monitoring system and
network performance. Tuning systems for peak performance.
Implementing capacity planning. Performing security audits
and monitoring security access. Establishing system user
accounts and root ownership. Defining and setting standards to
support mission-critical applications. Problem resolution.
Designing and architecting infrastructure-related programs.
All three levels (1, 2 and 3) apply to desktops, servers, storage devices, routers, switches,
infrastructure, operating systems, database engines, applications, design engineering, migration
engineering, etc
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APPENDIX C APPLICABLE DOCUMENTS
The documents listed in the SOW form a part of this contract. In the event of conflict between
these documents and the content of the SOW, the contents of the SOW shall be considered as a
superseding requirement unless otherwise specified. In all cases, the contractor implementation
shall be compatible and fully interoperable with the current approved version of these references
at the time of contract award.
The following are a compilation of documents that are referenced, in whole or part, in the SOW.
The referenced documents include both U.S. Government Documents and Commercial.
Publications.
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
Federal Acquisition Regulation.
Central Intelligence Act of 1949, June 20, 1949.
Public Law 108-458, Intelligence Reform and Terrorism Prevention Act of 2004,
December 17, 2004.
The National Intelligence Strategy of the United States of America, October 2005.
Section 552a of Title 5, United States Code (the "Privacy Act").
Director of Central Intelligence Directive 6/3, Protecting Sensitive Compartmented
Information Within Information Systems, dated 05 June,1999.
Director of Central Intelligence Directive 6/4, Personnel Security Standards and
Procedures Governing Eligibility for Access to Sensitive Compartmented Information
(SCI) and Annexes A through F, dated 2 July 1998.
(9) Director of Central Intelligence Directive 6/9, Physical Security Standards for Sensitive
Compartmented Information Facilities, 18 November 2002.
(10) Executive Order 12958, Classified National Security Information, dated 12 April 1995.
(11) Executive Order 12968, Access to Classified Information, dated 2 August 1995.
(12) Executive Order 13148, Greening the Government Through Leadership in Environment
Management, dated 21 April 2000.
(13) Executive Order 13287, Preserve America, dated 3 March 2003.
(14) Executive Order 13292, Further Amendment to Executive Order 12958, As Amended,
Classified National Security Information, dated 25 March 2003.
(15) Federal Information Security Management Act of 2002 (FISMA).
(16) Public Law 91-596, Occupational Safety and Health Act of 1970.
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MONTHLY STATUS REPORT
ATTACHMENT A
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� SOW ADDENDUM
FOR
PYRAMID CONTRACT
15 December 2011
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Reason for this SOW addendum:
The scope in this addendum is currently being performed under the AMPS contract which is
projected to end 31 May 2011. The requirements will continue to exist and it has been
determined that these requirements will NOT be included in the scope for the AMPS re-
compete.
Based on agreement between the AMPS Contracting Officer (CO) and the
PYRAMID CO (previousl , all scope listed in this addendum was transition to the
PYRAMID contract effective June 1 2Ci11.
December 15, 2011
The below SOW Addendum is being used to revalidate the requirements_previouslv provided, as described
above. The amended verbiage is captured below.
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RFP NUMBER: 2007*G0063
Office of Suoport/NCTC Front Office (OS/FM
Executive Secretariat: Business Support Specialist
CONTRACTOR SUPPORT REQUIREMENTS:
The Contractor shall provide personnel for executive support to the Executive Secretariat for
day-to-day operations, tasking activities, and records management. The Contractor shall
document, manage, and task incoming requirements using internal practices determined by
the office to include document and records management and task management and control,
internally and externally with the IC executive Branch and Congress. The Contractor shall
provide extensive support for the tracking and coordination of tasks as required by the office
between the Secretariat and the IC, Executive Branch, and Congress.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
� Possess at least an undergraduate degree [BA or BS] or equivalent business support
work experience.
� Be a full performance level or senior administrative level.
� Have business support or administrative expertise.
� Ability to develop and nurture partnerships, individual and organizational, across
organizational boundaries and at all levels.
� Strong research, writing, and analytic skills.
� Excellent organizational, interpersonal, and teamwork skills.
� Sound judgment, flexibility, and creative problem solving skills.
� Demonstrated strong customer service focus.
� Effective communication skills, both written and oral.
� Ability to interact successfully with all organizational levels, from junior employees to
� senior managers.
Prior work in interagency or joint command environment
� Critical Traits include experience at handling and delegating competing priorities, the
ability to quickly assess the significance of current developments, and the capability to
� brief senior consumers in a dynamically changing environment are crucial.
� Possess independent working. skills.
� Demonstrated capability to deal with personnel at all levels in Government and industry.
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Administrative/ProRram Support:
The Contractor shall provide administrative/ program support assistance to multiple
organizational elements as required.
� Manage calendar of senior officer[s] and select elements; coordinating and
communicating meeting topics and places [to include unique support requirements] with
all affected.
� Prepare, review, and proofread correspondence, memos or other documents for format,
context, and grammar.
� Serve as Time and Attendance recorder, as designated.
� Monitor and order office supplies for principal officer/organizational element supported.
� Provide assistance with administrative support processing as requested with travel
requests/vouchers, training requests, and miscellaneous reimbursable request vouchers
[e.g. POV, unique supplies, and representational function claims].
� Maintain an up-to-date filing system of pending issues, concerns, and tasks as
designated.
� Assist designated officers in the preparation and compilation of briefings.
� Perform logistics functions as required.
� Provide additional administrative support duties as required.
� Serve as the focal point for access requests, as designated. Input request information,
ensure completeness, route requests to the appropriate approving official, and assist
requesters.
� � Support staff with developing travel plans and schedules.
� Support to the training organization in scheduling, conducting and preparing for training
events.
REQUIRED KNOWLEDGE/SKILLS/ABILITY:
� Be at the full administrative performance-level3 and possess demonstrated performance
in similar positions.
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� Possess strong written, verbal, and briefing skills that focus on the ability to convey
issues.
� Have strong organizational and planning skills coupled with a track record of
successfully negotiating across organizational boundaries.
� Possess extensive applications experience [spreadsheets, Word, database usage, etc.].
� Ability to develop and nurture partnerships, individual and .organizational, across
organizational boundaries and at all levels.
� Strong research, writing, and analytic skills.
� Excellent organizational, interpersonal, and teamwork skills.
� Sound judgment, flexibility, and creative problem solving skills.
� Demonstrated strong customer service focus.
� Effective communication skills, both written and oral.
� Ability to interact successfully with all organizational levels, from junior employees to
senior managers.
� Prior work in interagency or joint command environment.
� Critical Traits include experience at handling and delegating competing priorities, the
ability to quickly assess the significance of current developments, and the capability to
brief senior consumers in a dynamically changing environment are crucial.
� Possess independent working skills.
� Demonstrated capability to deal with personnel at all levels in Government and industry.
� Be self-starters with ability to work independently and possess a strong customer service
focus.
� Be able to work beyond 40 hours per week, as required.
Strategic Human Capital Officer/ Training Support Specialist
The Contractor shall provide training and career development support to include:
� Coordination of training needs and nomination calls for Senior Service Schools and
Quota Courses
� Review of internal and external training requests
� Research and identification of possible courses to bridge training gaps
� Maintenance of training inventories
� Assistance in the development of career roadmaps and tracks for NCTC cadre
� Creation of training course feedback mechanisms and feedback review
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� Support in the development of CDG briefings for Ad-hoc meetings, established
forums, and input to workforce messages
� Tracking and maintenance of NCTC Recruitment and Onboarding Process
� Contributor to increased COG presence on Connect
REQUIRED KNOWLEDGE/SKILLS/ABILITY:
� Be at the full administrative performance-level3 or full performance level and possess
demonstrated performance in similar positions.
� Possess strong written, verbal, and briefing skills that focus on the ability to convey
complex issues.
� Have strong organizational and planning skills coupled with a track record of
successfully working across organizational boundaries within the IC or DOD
communities.
� Work independently or in a group as problem solvers.
� Be highly motivated and able to adapt to rapidly changing priorities with short deadlines.
� Be self-starters with the ability to work independently and possess a strong customer
service focus.
� Ability to develop and nurture partnerships, individual and organizational, across
organizational boundaries and at all levels.
� Strong research and problem-solving skills.
� Competence in computer applications, especially Word, Excel and PowerPoint;
familiarity with Lotus Note highly desirable.
� Excellent organizational, interpersonal, and teamwork skills.
� Sound judgment, flexibility, and creative problem solving skills.
� Demonstrated strong customer service focus.
� Effective communication skills, both written and oral.
� Ability to interact successfully with all organizational levels, from junior employees to
senior managers.
� Prior work in interagency or joint command environment.
� Possess independent working skills.
� Demonstrated capability to deal with personnel at all levels in Government, industry, and
academia.
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� Be able to work beyond a 40 hour week.
Analytical Tools Trainer
The contractor shall provide training to personnel either in one-on-one or in a group setting
on many of the analytic tools, applications, and databases available to the group.
REQUIRED KNOWLEDGE/SKILUABILITY:
� Be able to provide desk side support, when needed, to address intermediate and
advanced level questions.
� � Possess at least a Bachelor's degree or equivalent in demonstrated relevant experience.
Contractor candidates for these positions shall qualify as Senior- leve12.
� Possess two years of analytic tool training experience.
� Have experience in developing training courses for analytic tools, applications, and
databases and in providing one-on-one training to analysts.
� Possess experience in developing a range of training documents to be read by both
technical and non-technical personnel�including quick reference guides and manuals
and training materials to aid in the use of existing and new analytic tools, applications,
and databases.
� Ability to develop and nurture partnerships, individual and organizational, across
organizational boundaries and at all levels.
� Strong research and problem-solving skills.
� Competence in computer applications, especially Word, Excel and PowerPoint; familiarity
. with Lotus Notes highly desirable.
� Excellent organizational, interpersonal, and teamwork skills.
� Sound judgment, flexibility, and creative problem solving skills.
� Demonstrated strohg customer service focus.
� Effective communication skills, both written and oral.
� Ability to interact successfully with all organizational levels, from junior employees to
senior managers.
� Prior work in interagency or joint command environment.
� Possess independent working skills.
� Demonstrated capability to deal with personnel at all levels in Government, industry, and
academia.
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Directorate of Intelligence (DI)
Administrative/Program Support:
The Contractor shall provide administrative/ program support assistance to multiple NCTC
organizational elements.
� Manage calendar of senior officer[s] and select elements; coordinating and
communicating meeting topics and places [to include unique support requirements] with
all affected.
� Prepare, review, and proofread, DI travel cables, correspondence, memos, routing
forms, or other documents for format, context, and grammar.
� Serve as Time and Attendance recorder, as designated.
� Monitor and order office supplies for principal officer/organizational element supported.
� Provide assistance with administrative support processing as requested with travel
requests/vouchers, training requests, and miscellaneous reimbursable request vouchers
[e.g. POV, unique supplies, and representational function claims].
41. Maintain an up-to-date filing system of pending issues, concerns, and tasks as
designated.
� Assist designated officers in the preparation and compilation of briefings and updating
production/prep books
� Perform logistics functions as required. (e.g. set up SVTC/VTCs, and driver
reservations)
� Provide additional administrative support as required.
� Serve as the focal point for access requests, at NCTC, as designated. Input request
information, ensure completeness, route requests to the appropriate approving official,
and assist requesters.
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Education/Level of Experience: Contractor candidates for,these positions shall be at the full
administrative performance-level3 and possess demonstrated performance in similar
positions.
Subject Matter Expertise: Candidates for these positions shall possess strong written,
verbal, and briefing skills that focus on the ability to convey issues. Candidates for these
positions should have strong organizational and planning skills coupled with a track record
of successfully negotiating across organizational boundaries. Contractor candidates shall
possess extensive applications experience [spreadsheets, Word, database usage, etc.].
Professional Traits: The Contractor personnel shall possess the same professional traits
described above. Additionally, candidates for these positions should be self-starters with
ability to work independently and possess a strong customer service focus.
Special Requirements: Additional hours over 40 per week may be required.
Directorate of Strategic Operational Planning (DSOP) -
Administrative/Program Support:
The Contractor shall provide administrative/ program support assistance to multiple NCTC
organizational elements.
� �Manage calendar of senior officer[s] and select elements; coordinating and
communicating meeting topics and places [to include unique support requirements] with
all affected.
� Prepare, review, and proofread correspondence, memos or other documents for format,
context, and grammar.
� Serve as Time and Attendance recorder, as designated.
� Monitor and order office supplies for prinaipal officer/organizational element supported.
� Provide assistance with administrative support processing as requested with travel
requests/vouchers, training requests, and miscellaneous reimbursable request vouchers
[e.g. POV, unique supplies, and representational function claims].
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� Maintain an up-to-date filing system of pending issues, concerns, and tasks as
designated.
� Assist designated officers in the preparation and compilation of briefings.
� Perform logistics functions as required.
� Provide additional administrative support as required.
� Serve as the focal point for access requests, at NCTC, as designated. Input request
information, ensure completeness, route requests to the appropriate approving official,
and assist requesters.
Education/Level of Experience: Contractor candidates for these positions shall be at the full
administrative performance-level3 and possess demonstrated performance in similar
positions.
Subiect Matter Expertise: Candidates for these positions shall possess strong written,
verbal, and briefing skills that focus on the ability to convey issues. Candidates for these �
positions should have strong organizational and planning skills coupled with a track record
of successfully negotiating across organizational boundaries. Contractor candidates shall
possess extensive applications experience [spreadsheets, Word, database usage, etc.].
Professional Traits: The Contractor personnel shall possess the same professional traits
described above. Additionally, candidates for these positions should be self-starters with
ability to work independently and possess a strong customer service focus.
Special Requirements: Additional hours over 40 per week may be required.
� Office of National Intelligence Management (NIM) �
Administrative/Program Support:
The Contractor shall provide administrative/ program support assistance to multiple NCTC
organizational elements.
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� Manage calendar of senior officer[s] and select elements; coordinating and
communicating meeting topics and places [to include unique support requirements] with
all affected.
� Prepare, review, and proofread correspondence, memos or other documents for format,
context, and grammar.
� Serve as Time and Attendance recorder, as designated.
� Monitor and order office supplies for principal officer/organizational element supported.
� Provide assistance with administrative support processing as requested with travel
requests/vouchers, training requests, and miscellaneous reimbursable request vouchers
[e.g. POV, unique supplies, and representational function claims]..
� Maintain an up-to-date filing system of pending issues, concerns, and tasks as
designated.
� Assist designated officers in the preparation and compilation of briefings.
� Perform logistics functions as required.
� Provide additional administrative support as required.
� Serve as the fodal point for access requests, at NCTC, as designated. Input request
information, ensure completeness, route requests to the appropriate approving official,
and assist requesters.
Education/Level of Experience: Contractor candidates for these positions shall be at the full
administrative performance-level3 and possess demonstrated performance in similar
positions.
Subject Matter Expertise: Candidates for these positions shall possess strong written,
verbal, and briefing skills that focus on the ability to convey issues. Candidates for these
positions should have strong organizational and planning skills coupled with a track record
of successfully negotiating across organizational boundaries. Contractor candidates shall
possess extensive applications experience [spreadsheets, Word, database usage, etc.].
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Professional Traits: The Contractor personnel shall possess the same professional traits
� described above. Additionally, candidates for these positions should be self-starters with
ability to work independently and possess a strong customer service focus.
Special Requirements: Additional hours over 40 per week may be required.
Directorate of Operations Support (DOS)
Administrative/Program Support:
Contractor shall provide administrative/ program support assistance to multiple NCTC
organizational elements.
� Manage calendar of senior officer[s] and select elements; coordinating and
communicating meeting topics and places [to include unique support requirements] with
all affected.
� Prepare, review, and proofread correspondence, memos or other documents for format,
context, and grammar.
� � Serve as Time and Attendance recorder, as designated.
� Monitor and order office supplies for principal officer/organizational element supported.
� Provide assistance with administrative support processing as requested with travel
requests/vouchers, training requests, and miscellaneous reimbursable request vouchers
[e.g. POV, unique supplies, and representational function claims].
� Maintain an up-to-date filing system of pending issues, concerns, and tasks as
designated.
� Assist designated officers in the preparation and compilation of briefings.
� Perform logistics functions as required.
� Provide additional administrative support as required.
� Serve as the focal point for access requests, at NCTC, as designated. Input request
information, ensure completeness, route requests to the appropriate approving official,
and assist requesters.
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Education/Level of Experience: Contractor candidates for these positions shall be at the full
administrative performance-level3 and possess demonstrated performance in similar
positions.
Subiect Matter Expertise: Candidates for these positions shall possess strong written,
verbal, and briefing skills that focus on the ability to convey issues. Candidates for these
positions should have strong organizational and planning skills coupled with a track record
of successfully negotiating across organizational boundaries. Contractor candidates shall
possess extensive applications experience [spreadshe.ets, Word, database usage, etc.].
Professional Traits: The Contractor personnel shall possess the same professional traits
described above. Additionally, candidates for these positions should be self-starters with
ability to work independently and possess a strong customer service focus.
Special Requirements: Additional hours over 40 per week may be required.
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