FACILITIES SUPPORT FEEDBACK SUBMISSION - FOOD SERVICES AT <SANITIZED>

• Document Type: SPECIALCOLLECTION
• Collection: FOIA Collection
• Document Number (FOIA) /ESDN (CREST): 06460851
• Release Decision: RIPPUB
• Original Classification: U
• Document Page Count: 1
• Document Creation Date: March 16, 2022
• Document Release Date: June 17, 2016
• Case Number: F-2015-01600
• Publication Date: November 4, 2014

Approved for Release: 2016/05/23 C06460851
(b)(3)
From:
Sent:
To:
Cc:
Subject:
Subject: Food Services
Feedback: Today I experienced yet another unacceptable encounter with the food services personnel at
the Cafeteria and decided it was time to submit a complaint. With the exception of the young man a (b)(3)
the sandwich station, the entire staff is rude and inattentive. There are too many instances to recall but
today I witnessed and was yet again the recipient of bad service. The man at the grill who was being
reprimanded by the manager for making a person wait 15 minutes for a hamburger, and for not having
another person's hamburger on the grill, who had apparently been waiting a long time. When she walked
away he rolled his eyes at those of us in line and shook his head, then mumbled something. Never asked
me what I wanted so I told him. This is a common occurrence with the individual who was recently hired
and who replaced who was a fabulous server and so personable to everyone he served. My second (b)(6)
complaint is with the cashier, She literally has the same look on her face every day that reads, "You are
annoying me". She is rude, absent from her station most of the time and people are left to wait for her to
return. Today took the cake. I stated what I had ordered, she pushed keys on the register, I swiped my
Freedom Pay and it didn't work, I knew I had plenty of funds, so I stated I don't think the machine is
working, she never said a word so I swiped again and again no response from her. She then began to
aggressively pound the keys on the register and then slapped the top of the register as if I knew what that
meant. I stood there waiting for instructions and then she pointed to the Freedom Pay machine, so I
swiped again and it worked. I walked away thinking if this was any one of us, contractor or staff that (b)(3)
behaved this way on a continual basis we would be severely reprimanded or fired. On a daily basis I hear
multiple ccomplaints about the service at There are people who literally walk to to avoid the (b)(3)
My question is why is this not being addressed? I have worked in several other Agency service at
and non-agency buildings and have never received such poor service. (b)(3)
Submitted By:
Tuesday, November 04, 2014 12:52 PM
Faciflties Support Feedback Submission - Food Se c
e c
(b)(3)
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Approved for Release: 2016/05/23 C06460851