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November 16, 2016
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February 29, 2000
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April 8, 1974
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Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 8 April 1974 MEMORANDUM FOR: Director of Training SUBJECT . Course Report for Management and Services: Trends and Highlights No. 47 (5-74) 1. Management and Services Review: Trends and Highlights Course #5-74 (Forty-seventh running), 25 - 29 March 1974, with 51 students, was run The attached schedule gives details of the conduct of the course. Class members' evaluations of the extent to which the objectives were met are attached. 2. The consensus of the class members seemed to be that the course objectives were met. A number felt that a 3- or 4-day course would be adequate; they suggested that some of the lectures could be shortened to one-half hour. A question regarding the venue of the course produced 31 responses favoring- 9 favoring Headquarters, 1 favoring CofC Building, 2 favoring other sites and 3 with no expressed opinion. 3. Class members for this course were drawn from every Office of the M&S Directorate and some from each of the other three Directorates. Seventeen were CT's. GS grades and ages from GS-07 to 15 and 23 years to 54. Time on board ranged from 2 months to 26 years. Age differences, particularly in the social context, made it difficu.Lt for this class to form a homogeneous group. A,.though the line is not wire-sharp, the class showed a strong tendency to sort itself out into those under 32 and those over 32. 4. Virtually everything in connection with running the course functioned as it should, with the exception of the audio-visual equipment. The room used as a projection booth is under-equipped with electrical out- lets for projectors, amplifiers and audio mixers. Also, the motion- picture and Carousel projectors should both be raised higher above the floor. An Office of Logistics conference, held the week before in the Gymnasium, caused some inconvenience when some of the electronic equip- ment had not been returned on Monday, but we worked around the problem and this was soon straightened out. 5. Evening movies were run Monday, Tuesday, and Wednesday evenings. Departing from past practice, these were not "entertainment" films; rather, they were carefully selected management films and documentaries. Aside from a little questioning about what happened to the lecture films -- implicit was the suggestion that these were desirable -- the class was well satisfied with what they saw. Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 6. For the first time, a short written quiz was given at the end of the course, to test the class members' knowledge of DDM&S personnel activities. Questions on which the class did poorly included those re- lating to the CT Program, and certain activities of the Offices of Logistics, Personnel and Finance. On the test, which consisted of 31 true-false questions and 12 matching questions, the median of incorrect answers was eleven. The median for the CT group was the same as that for the group as a whole. A copy of the test is attached. 7. Speakers were drawn for the most part from our regular stable of M&S officials, who made their usual presentations, which were rated from outstanding to abysmally poor. Tightening up the schedule will no doubt give us the opportunity to weed out some of the least effective and thus to arrive at a qualitative improvement. Attachments: Course Schedule Student Roster Summary of Course Evaluations Quiz Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 Approved For Releas00%a-:FGRO'f5l8hA00010Q30009-3 MANAGEMENT AND SERVICES REVIEW TRENDS AND HIGHLIGHTS Course No. 5-74 (Forty-seventh Running) 25 - 29 March 1974 Seminar Room, Administration Building Intelligence Institute OFFICE OF TRAINING Training Assistant : OFFICE: Room 926 Chamber of Commerce Building, Ext. 2452 Approved For Release 2000/05/08 : CIA-RDP78_-03l7.A000100030009-3 C-O-N-F-I-D-E- Approved For Release 00/&Skir`& - ~-A=E357iAb0010Q0009-3 MAWWGEITgN'T A ND SERVICES REVIEW TRENDS AND IIIGRLIG11TS #5-71+ 25 - 29 March 1974 Monda.ZL25 March The course begins with a an welcome from the. Chief of the and his staff whose. hospitality you will be enjoying this week. The speaker will, also take the opportunity to briefly explain the missions, lQ20 -.1050. Course Administration and Introduction . /N45 1199 1200 CIA Today Coizrs eamix~i stra.tor, Office of Training 25X1A Chief, Intelligence and Midcareer Branch, Intelligence Insti- tute, Office of Training This presentation will cover recent changes in the.,Agency's organization and CIA's external relationships in the Intelligence . Community, the National Seeurity.Council system, and other areas. Mr. will also briefly 25X1A describe the relationship of the Management and Services Directorate to the task and functions of the Agency as a whole . 1200 - 1300 Lunch 1300 - 13+5 FILM: "Future Shock" This film succinctly presents analysis and conclusions of the impact of rapid change on U.S. society and culture. Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 0-0-N-F-I-D-E=N-T-I-A-L Approved For Releaw, 2000/0-66-:FCIA-R6f78T0 ~2A000100030009-3 r; 1~.~C1r.i .aV , (continued) 1345 - l!t~+5 Agency Resource Management 711 7e t, ara Lions . Group, Office of the Comr:troller Mr.~ will explain what the resource picture is and what tighter resources will likely mean to us in the Management and Services Directorate. He will cover the Agency budgeting cycle in some detail and will. discuss current planning and budgetary management practices with particular attention focused on Management by Ob'ectives (MBO) and Zero Base Budgeting. Agency Financial Thomas B. Yale Operations Director of Finance The Director of Finance will tell about the complex financial operations of the Agency which are the responsibility of his Office. He will describe his Office's objectives and discuss nev simplifying and streamlining tech- niques and the increasing use of computers to perform routines as an alter- native to people 1550 - 1635 Computers in CIA Harry E. Fitzwater Director of Joint Computer Support The computer is here to stay in the Agency -- as an information processor, as an analytical tool, and as an aid to managers and management. As you have probably already discovered, the computer is increasingly affecting your working lives in CIA. The Director of Joint Computer Support will ac- quaint you with current Agency uses of computer systems anal will describe the role and responsibilities of his Office. Mr. Fitzwater will discuss his views on future computer use in the Agency, and will explain how to get computer support a.nd'assistance from OJCS. 1900 - FILM (attendance optional) Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 . C-0.N-F-I-D-E-N-T-I..A-L Approved For Release 000/05 :1k t *- i7A AT000100k30009-3 Tuesday, 21S I'la ,'h 0830 - 0930 Management Assistance Programs: A Computer Office of Joint Application in the Computer Support Management and Services Directorate The Management and Services Directorate has been a major user of computers since the early 1960's. The effort to upgrade and tie together the various uses, called Management Assistance Programs (MAP), is beginning to pay off in results. Mr. will explain, in laymen's terms, what MAP is, how it works, what problems it solves, who it serves, and other details which will help you to appreciate the role this particular program,plays in the M&S Directorate. 09+0 - 1030 A View from the M&S Planning Staff 25X1A Chief, Planning Staff, Directorate of Management and Services Our speaker will cover the planning function in the M&S Directorate as seen from the Directorate level. He will focus on the processes of resource al- location and the Directorate's use of MBO, and show the close relationship between resource management at the Agency level and at the Directorate level. Mr.- will also look ahead and give us his .vies as to where present trends and developments will take the M&S Directorate. 101+5 - 1130 Equal Opportunity in. CIA Director of Equal Employment Opportunity Program The Director of Central Intelligence is firmly committed. to achieve equal employment opportunity (EEO) for all CIA employees. The Director, EEO, will discuss "The Affirmative Action Plan for Equal Employment" and Agency pro- gress toward that goal .as outlined in "The Status of the Agency Equal Em- ployment Opportunity Program" (both included in your reading kit). In this discussion, he will emphasize the problems we face, the directives he has received from the DCI, and the role that all Agency supervisors have in ful- filling the Plan. He hopes to elicit the views of the members of the course on each of the action items within the Plan. Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 C-0-N-F-I-D-E-N-T-I-A-L Approved For Release 2000ib --YC - F $T6 0001'00030009-3 Tuesday, 26 March (continued) 1130 - 121+0 Lunch 121+5 - 1330 Personnel Benefits and Services Chief, Benefits and Services Division, Office of Personnel We begin the coverage of the Office of Personnel on a. happy note by hearing from Benefits and Services, as these are the people who work to make our lives a little easier and our dollars stretch a little further. They run the "Company Store" and the insurance office, and they also perform other important services for you and the Agency. The speaker will identify the high points of the Division's functions, and will tell about some of the current problems his Division now faces in carrying out its mission. 1335 - 1420 Retiring from CIA Chief, Retirement Affairs Division, Office of Personnel Although few of us are ready to retire, it is an important event in our lives, and a subject in which we. should have an interest personally and professionally. Overwhelming evidence shows that those who make some con- scious preparation for retirement enjoy secure and happy retirements. From a, professional point of view, we should, as members of the Directorate of Management and Services, have knowledge of what retirement provides for the employees of CIA and what an orderly retirement program has done for the Agency. Mr:._ will cover all aspects of the Agency's program of retire- ment services and will describe how retirement has been a useful tool in contributing to management goals. Ample time will be allowed for questions and answers. 25X.1A in the Seventies Deputy- Director of Personnel 1430 - 1530 The Agency and Its People In a. concluding look at the personnel picture, the Deputy Director of Personnel will offer his views on trends which affect the personnel func tion and the Agency as a whole. Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 C-O-N-F-I-D-E-N-T-I-A-L Approved For Release 10000*~Q(> ~FG1k.Pt - z b00100=.30009-3 Tuesday, 26 March (continued) 1545 - 1645 The Training of Alfonso Rodriguez Agency Officers Director of Training The Director of Training, who recently reorganized his Office in order to better prepare Agency officers for what he believes will be our intelligence tasks in the 70's, will outline these tasks and the changes he has made to meet them. He plans to describe training available from OTR, new training methods, new requirements for training, and the role OTR can play in career development. Mr. Rodriguez will be available during the social hour and dinner for informal discussions with individuals. 1900 - FILM (attendance optional.) Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 C-O-N-F-I-D-E-N-T-I-A-L r~ ~ I~E Approved For Release 2000C /0/08-rCfA-DR_DN 78-03I5_72A000100030009-3 Wednesday, 2'7 March 0815 - 0830 25X1A o8L5 - 1015 Communications in the Seventies Chief, Communice- tions Operations, Office of.Communi- cations Your visit to will begin with an overview of the Office of Commu- nications by the Chief, Communications Operations. The Office of Communica- tions is the largest Agency component. Major emphasis of Mr. - pre- sentation will be on the current activities and problems of the Office, as well as its future plans and programs. One'problem which will be discussed is how Comoro hopes to meet the rising demand for vital communications during a period of declining resources. 1030 - 1200 Training Communicators Management Divi- sion, Communica- tions Services, Office of Communi- cations The Chief of the will briefly describe the activities of this modern and technically advanced training complex. The class will then split into four groups and tour the training facilities and radio station base. 1200 - 12+5 Lunch Approved For Release 2000/8Q5~0>IA_~7 ~3~7~Ai000100030009-3 Approved For Release2000?6g/O'FC&6P78T0i572A000100030009-3 Wednesday, 2'7 March (continued) 1245 - 1300 Covert Communications: In Support of Agency Operations C. rh ?, r 0"'r c IG 4;ycno4 b4-f-, Communications Engineering, Covert Engineering Division, Covert Communications Facility, Office of Communications The Office of Communications maintains a facility for system development, storage, test and repair of Covert Communication equipment used in support of Agency operational activities. Following a brief introduction to the Covert Communications facility, you will tour the facility and have an op- portunity to see some of the equipment that the Office of Communications uses to support covert operations. 1300 - 1430 Tour: Covert Communications Facility 1430 - 1445 1500 - 1550 Psychological Services Staff Chief, Psychologi- cal Services Staff, Office of Medical Services Psychological Services Staff offers a wide variety of psychological services to management and employees, including testing and assessment programs, counseling, research, and consulting on questions of human potential. Em- phasis will be given to recent developments in the use of assessment centers and employee attitude surveys as Agency management tools. 1600 - 1650 Developments in the John R. Tietjen, M.D. Office of Medical Director of Services Medical Services The Office of Medical Services (OMS) is something more than the conventional U.S. Government medical facility. In addition to providing customary medical services, which it does, there have also been major programs in psychiatry, Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 C-O-N-F-I-D-E-N-T-I-A-L Approved For Release 2000/v 08-F6&-R6PI8T03372A000100030009-3 Wednesday, 27 March (continued) psychological services, and operational medical support ongoing for many years. OMS is now developing certain new programs designed to assist Agency management and the individual Agency employee. Dr. Tietjen will describe some of these new activities and how they relate to you. 1900 - FILM (attendance optional) Approved For Release 2000/ / I 7 7 A 00100030009-3 Approved For Release ?20008 9G ' I - f8~~AZb00100:030009-3 Thursday, 28 March 0935 - 1030 The Office of Security Today Deputy Director of Security -.44NA6 F "i z N The Deputy Director of Security will present a broad overview of the missions and functions of the Office, touching upon new developments and current trends in all branches of security--personnel, technical, and physical. He will examine new challenges and the changing nature of the security threat which faces CIA today, such as leaks of classified information to the press and bomb threats by terrorists. He will describe how Security has responded to these threats, l0-0 - 1110 Personnel and Physical Security 25X1A Training Branch, Plans, Programs and Administration Divi- sion, Office of Security Messrs. will fill you in on many of the details of the role of Security today, with emphasis upon the activities of personnel and physical security. 1125 - 1225 Technical Countermeasures (IN THE GYMNASIUM) Briefing and Serv- ices Branch, Tech- nical Security Di- vision, Office of Security --9-- Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 C-O-N-F-I-D-E-N-T-I-A-L Approved For Release 2000%-k6i-Fd&-~-IYP78 03572A000100030009-3 Thursday, 28 March (continued) The speaker, from the Technical Security Division, will describe the chal- lenges in this area which the Agency faces from an increasingly sophisticated opposition. He will demonstrate techniques the opposition has employed to penetrate.U.S installations overseas, and will show you equipment the secu- rity officers use to prevent, detect, and neutralize these penetrations. 1225 - 1300 Lunch 1305 - 11400 Records Management in CIA Today Chief, Information Systems Analysis Staff .The flow of information sustains the intelligence process, and managing this flow is a function which falls to the Information Systems Analysis Staff. The Chief of this Staff will give you some appreciation of the magnitudes of data flow and provide you with some insight into the meaning of records man- agement in today's environment. Mr. ill then broaden his discus- 25X1A sion to include some of the other functions of his Staff such as responding to the requirements of the Freedom of Information Law. He will also describe word processing and the role his Staff plays in this field. 1105 - 1+50 Think Small: The Agency Micrographics Chief, Microfilm Program Programs Branch, Information Systems Analysis Staff One method for facilitating the handling and storage of information is to reduce its bulk. The speaker will take you on a fascinating, and delightful trip through, the tiny world. of Micrographics. You will discover the great potential micrographics offers for controlling overburdened, and sometimes inefficient, paperwork systems, and will hopefully come away with a. better understanding of how this technology,:might well serve your own office's information storage needs. Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 C- O-N-F- I-D-E-N-T- I-A-L C-O-N-F-I-D-E-N-T-I-A-L Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 Thursday, 22) Narch (continued) 1510 - 1600 Tour of the Records Center Chief, Agency Archives and 25X1A Chief, Agency Record Center The Agency facility for housinn the records and archives is M Following a brief in.troc;uction to the Records Center, you will have an opportunity to see at first hand the complexity and enormity of managing Agency records today, and to hear about the Center's existing capabilities and plans for the future. 1900 - FILM (attendance optional) Approved For Release 2000/Q5IO8N. Ifl -R7a-0Bff-21Aa00100030009-3 C-O-N-F-I-D-E-N-T-I-A-L Approved For Release-2000/05/08 : CIA-RDP78-03572A00010QO30009-3 Friday, 29 M rch 0830 - 0915 Deputy Director of Logistics The Deputy Director of Logistics willr.resent an overview of recent develop- ments within his Office -- considerably changed now that hostilities in Southeast Asia have abated. He will identify significant factors, both in- 25X1A terrial'and outside CIA, which will influence the future course of his Office. Mr will be followed by Divisional representatives who will point up the important trends in their components and'will trace their prospec- tive evolution over the next few years. These speakers will. be'as follows: 0915 091+5 _ 25X1A Deputy Chief, Pro- curement Division, Office of Logistics 25X1A 1000 - 1030 Chief, Logistics Services Division, Office of Logistics 1030 - 1100 Chief, Plans and Frograms Staff, Office of Logistics 1115 - 1200 The Special Support Assistant Special Support Assistant Although the Management and Services Directorate is organized to serve the entire Agency, the unique requirements of the Directorate of Operations re- quire that major portions of the M&S effort be concentrated in support of Operations, particularly in the overseas Field Stations. The Special Sup- port Assistant will describe his role in assuring adequate and timely sup- port to the DDO, and in serving as the focal point for the DDO and the DDM&S in the resolution of problems of mutual concern. 1200 - 130C) Lunch Approved For Release 2000/0/ NCB,41RI ?P78~0457i2/ft0g0100030009-3 Approved For Release-2000/05/08 : CIA-RDP78-03572A00010QO30009-3 Friday, 29 March (continued) 1300 - 1350 Quiz on M&S Organization and Functions 1400 - 1500 The Deputy Director's Harold L. Brownman Perspective on the M&S Directorate Deputy Director for Management and Services During this week you have devoted considerable time to learning the detailed trends and highlights of the operations of the components of the Directorate. It is also necessary to examine broad trends. The Deputy Director for Man- agement and Services will survey current issues and problems which confront him. and his Directorate's operations. He will identify those factors which are likely to influence or change the future course of DDM&S activities. 1500 - 1530 Final Administration Approved For Release 2000/d /?S1?G AIR , `ilO~5*2~'OT00100030009-3 Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 Next 3 Page(s) In Document Exempt Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3 - UNCLASSIFIED [ ERNAL E] CONK ~ENTIAL USE ONLY [] SECRET ROUTING AND RECORD SHEET SUBJECT: (Optional) Course Report for Management and Services: Trends and Highlights No. l.7 (5-T4) FROM: EXTENSION NO. 25X1A X F I rra or C curse 926 C of c 2063 DATE 8 April 197 TO: (Officer designation, room number, and building) DATE OFFICER'S COMMENTS (Number each comment to show from whom INITIALS to whom. Draw a line across column after each comment.) RECEIVED FORWARDED 1. C/ 9 A r C/l Ti f/J -J AI / ~JI 3. 4. I v J C/PDS/DTG r l 7 7-~( 5. p D/PW ' ~v V 6. DDM /, C C Ot. L te.A. W 44'& 7. I)TR 8. 9. -. 10. ~?TL / 11. 12. eff. 13. 14. 15. SECRET IDENTIAL ^ USE ONLY Approved For Release 2000/05/08 : CIA-RDP78-03572A000100030009-3