DEAR MR. CREDIT UNION:

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP78-04722A000300030072-3
• Release Decision: RIFPUB
• Original Classification: K
• Document Page Count: 1
• Document Creation Date: December 9, 2016
• Document Release Date: August 6, 2001
• Sequence Number: 72
• Publication Date: December 16, 1973
• Content Type: LETTER

Approved For Release 2001/08/31 CIA-RDR78-04722A000300030072-3
16 December 1973
Dear Mr. Credit Union:
In my almost 22 years' association with the Credit Union, I have
often marvelled at how magnificently the Credit Union comes through
.in moments of personal financial crisis. I have benefitted from really
-:outstanding service on more than one occasion when your personnel ?
acted with speed, efficiency and apparently personal interest in
-',helping an unknown but impoverished individual.
Unfortunately, however, the "system" does not begin to approach
the same efficiency (or compassion) when it comes to matters of routine.
Take the quarterly Credit Union statements, for example. I'm sure alb
most all employees have CU share accounts and loans, and I know that.
every month's transactions are of the greatest importance to each person
because everyone has money problems. The importance--and the problems--
are magnified many times over for personnel in the field because we are
usually involved in at least a, three-way, sometimes four- or five-way .
;.juggling arrangement between the Credit Union, banks in various places,
other commitments, etc., all of which have to be handled by mail. When
we have to wait two or three months to receive our CU quarterly state-
ments, it really makes things extremely difficult. The statement for e
the period ending 30 September was received here on 12 December.
While we realize (none better) that the war in the Middle East from
6 to 22 October disrupted pouch schedules, surely the statements could
have been ready so they could have arrived in the first pouch that came
through in early November.
All of us_would greatly appreciate anything you could do to improve
the system so that we in the field would feel more a part of the Real
World. Although nothing will ever replace the personal touch, perhaps
we could buy a computor with Soul?
Many thanks--and Merry Christmas (if the pouch makes it in time).
Approved For Release 2001/08/31 : CIA-RDP78-04722A000300030072-3