CRITIQUE OF THE PROGRAM 'REORIENTATION IN SUPERVISORY RESPONSIBILITIES'

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP80-01826R000300120027-1
• Release Decision: RIPPUB
• Original Classification: K
• Document Page Count: 3
• Document Creation Date: December 9, 2016
• Document Release Date: May 4, 2001
• Sequence Number: 27
• Publication Date: April 16, 1964
• Content Type: MF

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16 April 1964
SUBJECT Critique of the Program "Reorientation in
Supervisory Responsibilities"
1. Attached are extracts from the comments submitted to me by
those members of Personnel Operations Division who attended the course
on 10 April. I promised anonymity to all in order that they would feel
free to comment frankly and candidly. The evidence that they did so is
attached! (I think it unfortunate though, that it was necessary for me to
make such a promise before they would truly speak their minds.)
2. Not included in the extracts are some observations which ran
through almost all of the comments submitted, to-wit:
a. A sincere appreciation of the interest shown by the parti-
cipation of the Director and the senior officers who prepared and took
part in the program. This in itself had considerable impact.
b. It was too long.
c. The sound system was poorly arranged for the panel and
the volume too low for Mr. Echol's presentation. Many could not hear.
d. The security presentation was seen to be what it was in
fact, pitched at all employees and not approached from the supervisory
point of view.
e. Mr. Fuch's presentation was poor in that it either was
aimed at the wrong audience or did not go into the supervisory con-
siderations of how employees get this way.
f. Either in the comments or oral observations made to me,
more than one is unconvinced that the speakers practice what they
preach.
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SUBJECT: Critique of the Program "Reorientation in Supervisory
Responsibilities"
3. My own observations without benefit of anonymity are as
follows:
Mr. McCone. In talking about courage he seemed to suggest
that a supervisor must ignore the personal considerations in dealing with
his subordinates. Obviously he did not mean this, but as it was put, it
could be so misunderstood.. He was obviously working from a ghosted
text with which he was unfamiliar and when working from such a text is
a monotone. However, when he deals with material which is personal
to him, as for instance his European trip, he lights up considerably.
Whether true or apocryphal, the last bit on the President's visit was
terrific.
Colonel White. He should strive for more change of pace in
content. There were long sections of essentially pedantic exposition
which need to be broken up with anecdotes or illustrations. The telling
phrases, for example, "rehabilitation of the delinquent", get lost in
the general stream of words. He and some of the other speakers need
to use the vocal pause. There need to be obvious breaks between ideas,
paragraphs and sections of the talk. Any speaker must be conscious of
the fact that in written material we not only have the advantage of punc-
tuation, but of paragraphing, to identify the internal organization of the
material. This is not available in speeches and the speaker must
substitute pauses, gestures, change of tone and change of pace. Another
device is to outline, list, repeat, and restate the essentials which we
are trying to communicate.
Dr. Tietjen. As a presentation, well done, but he should have
earlier identified the place the supervisor occupies or the role that he
plays in what was being covered.
Mr. Fuchs. It was good material, logically arranged and
forthrightly presented but he has an unfortunate vocal quality and lack
of variety. Substantively, he failed to cover the problem of how a
supervisor can anticipate, forestall, or prevent derelictions.
Mr. Echols. In substance good, because it got down to nuts
and bolts and had direct meaning and application for the working super -
visor. As with some of the other speakers, vocal punctuation was badly
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SUBJECT: Critique of the Program "Reorientation in Supervisory
Responsibilities"
needed. Don't be afraid of silence, or, in broadcasting terms, "dead
air time". There is too great a tendency to rush on to the next sentence,
next paragraph or next idea, not leaving time for the point to sink in.
Maybe we hear only 25% of what is said because what has been said is
immediately blocked by what is being said. There were times when the
very speed produced sloppy articulation. A single example should suffice
to illustrate. In the word "dissatisfaction", the "dis" was almost lost.
I would urge a more familiar or informal diction be sought -- for example,
the words "I will now proceed to" might better have been "now let's
highlight... ". The speech should be analyzed for the key or stress words
which then could be underlined or highlighted with the yellow marker to
show where vocal pauses or emphasis should be placed.
STATINTL
Chief, Personnel Operations Division
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