FORCE-FIELD ANALYSIS OF ODP A STUDY FOR ODP MANAGEMENT APRIL, 1983

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP85-00142R000300190009-2
• Release Decision: RIPPUB
• Original Classification: K
• Document Page Count: 15
• Document Creation Date: December 22, 2016
• Document Release Date: April 29, 2010
• Sequence Number: 9
• Publication Date: April 1, 1983
• Content Type: REPORT

Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
 I
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
DRIVING FORCES
-Changing T?chno.logy
Faster & cheaper cohnput?r
associated toohno'l Ogy
rr~snt by aannpononts
- Ling ed use of extraordinary for-
me 1 rds it recognition, vat i vo-
ted erhaps by fear. of overlooking
s no I by paperwork involved
i
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
 V
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
DRIVING FORCES
Resourcee (Technical)
wpm
Enorm.us central
Q uting facilities
with reserve capacity
- Secure network of
terminals & Data Access
Centers to distribute
oarputing power
Resources (People)
- Wealth of highly
skilled, highly
motivated, creative
people with pride in
the organization
- Expanding work force
with irv roved skills
& new ideas
RESTRAININS iOROSS
- La of rssouroes to satisfy
al ;(or even riority) require-
nw so es t "aerated by
sop
no responsibllitlss. e. .,
ee,
- 0*0ple, SPIN
- La of bumom t & organ i za-
ti al fl mil that derives
fr belft, I & Prim rigid
int- reel gIsatton
- Lo. of ?Sperlenced personnel
to t hor . Agency can'ponen t s,
?. 030, OD&E, NPIC, just
wh ODP needs than the most
In N nt ive for "doing more with
Is " & taking increased
re onsibillfles out of WP's
hi is waning. The well of
ors tive Ideas is running dry.
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
 Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
DRIVING FORCES
Resources (Reputation)
RESTRAINING FORCES
No,?asst inning Conventional Wisdom
General external perception
of ODP as being staffed by
intelligent, innovative
carrlputer experts with
superb technical skills
- Perception of ODP as
"Land of Opportunity."
attracts good people
Resources (Experience)
- Experience & expertise in
installing, changing, &
managing large computer
facilities & in developing-
smal I to msdiurn scale
applications on central
systwns
--took of an official collection
O analysis nw~e un i ern for user
feedback rogrrdi nR services
- trong perse,wiities occupying
key peer positions for
xtended periods can block do
f i f l e ues t i ons
also sense of security about
at we are doing & how we are
doing 1 t
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
 Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-0.0142R000300190009-2
DRIVING FORCES
RESTRAINING FORCES
Resources (Attitudes)
- Organizational & personal
pride in making contribution
& satisfying real needs
Success orientation:
"can do" optimism .o f people
Nature of the Work
- The challenge & excitement
of ADP work
- Drive to be i n forefront of
technology, one step ahead
of ODP users
- Need for increased/improved
security
Bad Public Relations
<
'- Continued fear of con'put?rs
by some users & ODP's
} failure to design systems
t o aarrpensa t o for i t
Defensiveness resulting
frain negative visibility
ca ven to all utilities;
good service taken for
rented, users have no
ram of reference to
appreciate its value.
Bottleneck caused by
continued insistence on
bein absolute authorities
on ADP, but not having the
resources to do what's
needed
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
 r
Sanitized Copy Approved for Release 2010/04/292: CIA-RDP85-00142R000300190009-2
DRIVING FORCES
Now Authority/Respons.ibiliti?s
Increased authority to
procure ADP equipment
without external oversight
Increased functional
responsibility, e.g., OA/WP
ODP Initiatives
- Central Service Availability
& Reliability Goals
In-house developed services
& facilities, e.g., AIM,
Batohmon, HBWP
- Applications establishment
of Information Center for
"Do-It-Yourself" development
I RESTRAINING FORCES
ask of .. Goa l s/Plans
I- No a,a.hitest & ,no plan
- Lack -of shared Office
vision & goals to focus
efforts
- Time & effort required for
long-range & strategic
planking budgeting
MBO process
O.nv i rommnt/1Mork i ng Conditions
- Physical separation of ODP
components creates canvwni
aation problwm, artificial
barriers, and org. tensions
Nois , crowded, cold/hot
working environnwnts
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
 Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
DRIVING FORCES
Ageney/Ussr Trends
Trend toward nwrgin Infor-
mation Services: ADP;:.OA;
T?IsocmnaniCaton* ; Graphics;
Printing & Publ ish'ing, eto.
Agency-wide nwvs to ? I sotr 1-
Cal vice paper info flow
Canp? t i t ion f ran ADP knowl-
edgeable users with author-
ity & resources to undertake
independent & potentially
conflicting ADP initiatives
- Establisltnwnt of ADP staffs
throughout Agency, staffed
by ODP Careerists
- Rapidly growing & changing
user requ i rsrnsn t s & opera-
tional enviromnsnt
RESTRAINING FORCES
t
,cirk
Applications booming a
A workshop
+ Frustrations soused by
I increasing Applications
backlog
Incrodiod workload inhibits
sohodWi i arp I oyess for
tralni.Fg dsvelopvwnt. The
best poople can't be spared.
Inca l m s e 1 n workloads &
s apparent level of dedication
awsrp't.s Intornal tensions.
c" A pi'1 cat i ens goes ham at
Increased ADP sophistication
of users leads than to
d?mond more from ODP.
4: , but Processing puts
in SO-hour weeks.")
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
 I
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2 _
DRIVING FORCES
Office Policy/Procedures
- Flexibility/freedom to
exper irrent with new ideas
without extensive or
detailed requirements or
approval procedures
- History of rewarding high
achievers for accorp l i shmsn t
formally (proration, etc.)
& i n f o rma l l y
Liberal/Realistic training
& dove I oprr:snt policy keeps
employees current 'With now
ideas/technology through
training, conferences, &
vendor visits/briefings.
- Rotational Program disperses
ADP expertise & returns
improved perceptions of
customer requirements/
envirorvn.nt.
RESTRAINING FORCES
Organizational Tonoions
4
I-
Lack of Of f i ss s. l i dar i t y a,
cooperation (e.g.. Applica-.
tions svnwtinn feels like
"Just anot yr Process i ng
user.")
Look of treat wrong some
gro s:
App I oat-i,os vs. Processing
P r ovs t vs. SAFE
SAFE vs .Everrone
En l ring vs. SPD
(STrin oa+Peting personal-
itis in leadership roles
perp?tuat.e rather than
solve these problems.)
Class distinction within
Of f i cce ("Prima Donnas" &
"High Priests"), e.g.,
syst;*ns vs. applications,
professionals vs. teahs,
CAMS vs. All else,
All also vs. SAFE
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
 01
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
DRIVING FORCES R4STRAINt~N FORCES
Unknown Strengths
Reduced/d t s ont i rluild dime 1 s of carmvn-
lootlons, s p. be Applications &
.Processing
- Look of can nunloation & coordination
between Ap taations & Processing on
rmior i n i t lbt l ves.. e.g. Info Center
- Look of for?'rn to resolve conflict
Growth of Orgo i zat t eR.
- Increased s ~z. of organization has
reduced f l ei i b l it ty & increased response
t irrM to sot- sty requi rents.
(Inertia. b rsauoraoy, eta.)
W Increased b rsaucracy around developing
application has decreased OOP response
to rsquiren-4nts.
- Growis oon$ern, sop, in tarp ro safe,
for f oL ?v r content is e*I rnlcattons.
1 . s CYA s are brc Mma were carman.
~a
Poor Carrnlrn l ca 1 ons
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
 Ii
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
ORIVINO FORCES RfSTRAININ6 FORCES
Unknown Resources
External Mann nt
- Political 4erstght and constraints Im-
posed by Co gress, DCI, DIA, & ODA on
ODP rmnag nt & resource ut i l i-sat i on.
Look of re raint on carpeting oustansr
spending o ADP
- Feeling t h no one.,. rea l l y cares about
resource p b l am, asp. at exeeut i ve
level, ?4, giving away OOP epee* has
beaans all,oo commn.
External Pero nel. Contra wtiflsetors
Hiring cons ra i n t s-' bbtt ?,Y & P/T cause
ODP to red a/dsidY t.,s & projects
- Negative i :aot otI...pr i do & mora l e caused
by oon t i nuid at td*-* on & look of support
for fedora It amp I.o$es
-;
- Unaertaini t- over effects of proposed
Civil Service changes, esp. retiransnt,
on reoruttrflsnt, retention, do morale
i
-I--
.
Sanitized Copy Approved for Release 2010/04/29J: CIA-RDP85-00142R000300190009-2
 Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
communication channels in the proper places
to permit the achievement of strategic goals.
Is the present organization yufficiently
flexible to cope with change.
Does the organization exert sufficient
influence. L
Does the present stafructure serve to Xnsure
the continued growth of the office the
continued existence of the office.
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
 Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
11 we aren,t doing Bur currently advertised
job, does the structe of the organization
influence that failure?
Is the structure of the organization sufficiently
open to encourgge participation?
Are we deevellopigg managers or technicians?
6vt J16 D~ r Gent rr~ac~+ra i
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
 Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2
qn the buis the reui meat arzd tJien the faskZ
J
o1 d the regrizrement iws without form and the Wk, "Y1, it wis void,
cy&d &4nesj- u;u. on the fdces of the ine r t/iereo f .
s l~ a
of rd the .
she urrto their &wdi. qcz4 KI qt 9
t s a crock of shit and none ma abide the odor,"
6Vozv the 'ranch qYwd sw& unto c6sL c pethztendent, 1 ti
n
"'t is a crack of excrement and none may abide the odor thereof
qVorv the dGilyty9t (uperin spoke wth hLs eupethztendeizL hz
4 t,
a
ZScz cuddb er of 'l ~~.?~ne. and it +. ZS ver S vty szzdi ti none TMY it' "
a L
G~~rd the uperbztendent spo w do h?s tef
''0ffice Ch, % Idy ying s
~t IS a vessel of fertzli zer and none mayabide its st . 20
renA..
old the o ff `ee thief spoke uro the ofs c nt )irr&r, ~(Jt[~jL~~~~z'(~L/j~i
V t con n i tikat whi& the vu of z -c and 1s ver .sue
ofnd thea&idant ter g0ke wth the Z)in'di,i, i VPFZL~ ?t promotes gmwth and is very pouxrfu l
o, zd the (I3 ii ctor repnrEed unto the (i for
aald$ rful new ut ` s S.
~ en
t
ill
t
th
~
w
e
q ""1 P 1'1~ 11"P pvmo
e yvwth of fhe f~ulVau,
oXnd the Pfctor Ad down upon The uVndmus new jest, smiled,
___..dM S9 1V that it uxlsgoW Utz
Sanitized Copy Approved for Release 2010/04/29: CIA-RDP85-00142R000300190009-2