PERSONNEL SHORTAGES IN NWFCU

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP88G01332R000300360005-5
• Release Decision: RIPPUB
• Original Classification: K
• Document Page Count: 5
• Document Creation Date: December 27, 2016
• Document Release Date: November 28, 2012
• Sequence Number: 5
• Publication Date: December 11, 1986
• Content Type: MEMO

Declassified in Part - Sanitized Copy Approved for Release 2012/11/28: CIA-RDP88GO1332R000300360005-5
Deputy Director DDA 86-2084
for Administration 11 December 1986
NOTE FOR: Director of Personnel
SuBJDCT: Personnel Shortages in NWFCU
Ted:
The attached meros describe a severe
personnel shortage in Credit Union staff.
I'd like us to try to fill two-three of
these vacancies if possible. Is there
a way to do this without upsetting the
applicant processing system we have
worked so hard to put in place?
Attachmnts:
As Stated
ORIG:FA/DDA~ I(10 Dec 86)
Distribution:
Original - Addressee w/att
1 - -- Subject w/att
1 - DDA Chrono wo/att
1 - ExA/DDA Chrono w/att
Declassified in Part - Sanitized Copy Approved for Release 2012/11/28: CIA-RDP88GO1332R000300360005-5
 Declassified in Part - Sanitized Copy Approved for Release 2012/11/28: CIA-RDP88G01332R000300360005-5
24 November 1986
DD/A Registry
f` - i996x
MB4ORAND 4 FOR: Deputy Director for Administration
FROM: B. DeFelice
President, Northwest Federal Credit Union
SUBJECT: Personnel Shortages - Credit Union
1. Attached is a memorandum from the General Manager, Northwest
Federal Credit Union outlining current personnel shortages. This
problem, which has reached the acute stage, was discussed on 19 November
at the monthly Board of Directors meeting.
2. Board members are fully aware that the credit union's clerical
shortage is not unique and that other Agency components have similar
problems. Nonetheless, we need first to advise you of our concerns and
the extent to which credit union operations and service to its many
thousands of members are suffering and secondly, to seek your help.
3. Soon, the General Manager will be meeting with the Director, NPIC
to discuss the personnel situation and that it will become necessary to
close the teller window at the NPIC branch. This action should not have
a serious impact since about 95% of the transactions can be handled by
the Automatic Teller Machine that is in place.
4. More seriously, lack of personnel is inhibiting development of
new services and delaying implementation of services already approved by
the Board. For example, we are close to offering a credit card service
and a tie in to the MOST system. This new service will provide a great
convenience to employees and retirees. Also, we want to explore offering
a Nome Equity Loan program, similar to that offered by other financial
institutions. In addition, we are in the process of conducting a review
of a Credit Scoring system that will greatly expedite the loan
application process. These and other services of the type offered by
other credit unions and competing banks will have to be delayed until a
sufficient number of entry level personnel enter on duty to free other,
more experienced employees, to be assigned to the new services.
5. We need your help in ensuring that credit union personnel needs
receive attention along with the other DA offices. Without your support,
our credit union could be in trouble and it may be necessary to curtail
existing services let alone not offering new ones.
Attachment
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I
Declassified in Part - Sanitized Copy Approved for Release 2012/11/28: CIA-RDP88G01332R000300360005-5
17 November 1986
SUBJECT : Personnel Shortages
MEMORANDUM FOR:
FROM :
The personnel situation has reached a level where we
have very few alternatives available except to suspend
teller services The next decrease in
personnel with no new EODs will mean that we will have to
consider suspending teller services at Ames Building.
The numbers are as follows:
1. Auth. Full Time Positions (1986)
Critical Vacancies (list attached)
Other Vacancies
TOTAL VACANCIES
2. Requested Additions to Staff (1987)
Total Positions
Vacancies
The bottom line is that the Credit Union needs to EOD
a minimum of 18 to 22 entry level employees in 1987 in order
to meet the needs of office staffing and possible introduc-
tion of new programs such as Credit Cards and Home Equity
Line of Credit. When you add to this the normal turnover,
we need to EOD approximately 30 employees by the end of
1987.
JV/cic
Enclosure
Declassified in Part - Sanitized Copy Approved for Release 2012/11/28: CIA-RDP88G01332R000300360005-5
 Declassified in Part - Sanitized Copy Approved for Release 2012/11/28: CIA-RDP88GO1332R000300360005-5
Declassified in Part - Sanitized Copy Approved for Release 2012/11/28: CIA-RDP88GO1332R000300360005-5
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_ _... ..+,._ ar _--..r.. e- ._ar;r,aW^~'e:;:.?i.1.'~"~-~"__.e '.:.s,-.,s'. Declassified in Part - Sanitized Copy Approved for Release 2012/11/28 CIA-RDP88GO1332R000300360005-5
The North west Message
NORTHWEST FEDERAL CREDIT UNION
Bodo(
DIRECTORS
The Board of Directors has declared
the following dividend rates for the
month of November:
ANNUAL ANNUAL
RATE YIELD
Regular Shares 6.25%
Premium Savings
Account
Balances
less than $2,500
5.00%
$2,500 - $9,999.99 6.35%
$10,000 -and up 6.50%
"SUPER" Share
Draft
(min. balance $2,500)
Regular Share
Draft
5.13%
6.56%
6.72%
NOVEMBER 1986
Staff Shortages
The Credit Union is experiencing
staff shortages and we would like to
ask the memberships' patience and
understanding during these times. Our
staff is currently 20 percent under
strength. We are aware of the delays in
service at the teller stations and loan
counseling areas and are striving to
provide the best service that we can
under the existing conditions.
Our greatest delays occur at the
Headquarters Branch, which is
understandable since this is where our
largest concentration of members is
located. In an effort to better serve
those members who use the
Headquarters facility, we have
requested additional space for a second
Automatic Teller Machine (ATM) in
the building. Plans also include the
5.13% installation of two (2) ATM's in the
new annex, bringing the total ATM
8.06% sites at the Headquarters complex to
four (4).
V
For those members in outlying
buildings, retirees and spouses, a new
branch was opened in September to
conveniently serve you without your
visiting a Credit Union branch office.
This branch is called the ATM /
Correspondence Branch and it deals
solely with telephone and mail
transactions. You can transact the
following business by mail or
telephone: deposits, loan payments,
request check withdrawals, transfers,
open new accounts and apply for
loans.
Many of our members may be
unaware that Credit Union employees
require the same medical and security
clearances as any other Agency
employee and therefore, the same
processing time.
Again, we ask our members
patience and understanding during
these less than favorable conditions,
and we apologize for any
inconvenience this may cause.
uV
Declassified in Part - Sanitized Copy Approved for Release 2012/11/28: CIA-RDP88GO1332R000300360005-5