RESOURCE REQUIREMENTS - CUSTOMER SURVEY OF LOGISTICS SERVICES

• Document Type: CREST
• Collection: General CIA Records
• Document Number (FOIA) /ESDN (CREST): CIA-RDP90-00379R000100400004-7
• Release Decision: RIPPUB
• Original Classification: U
• Document Page Count: 2
• Document Creation Date: December 23, 2016
• Document Release Date: August 21, 2012
• Sequence Number: 4
• Publication Date: March 7, 1974
• Content Type: MEMO

Declassified in Part - Sanitized Copy Approved for Release 2012/08/21 : CIA-RDP90-00379R000100400004-7
STAT
Q UNCLASSIFIED ' -RNAL
l,_:. ONLY
F3O12" 61 O UsEDI TIONSSUS El SECRET ^ CONFIDENTIAL R INTERNAL nmiv
^ CONN MTIAL
^ SECRET
ROUTING AND RECORD SHEET
SUBJECT: (Optional)
Resource Requirements - Customer Survey of Logistics Services
FROM:
EXTENSION
NO.
C/P$PS/0L
1236 Ames Center Bldg.
ATE 7 MAR 1974
TO: (Officer designation, room number, and
building)
DATE
OFFICER'S
COMMENTS (Number each comment to show from whom
RECEIVED
FCfAVA1jZD
I IALS
to whom. Draw a line across column after each comment.)
Director of Logistics
1206 Ames Bldg.
M
R 117
2.
8MA
1974
~~ ~L
1 1 MD
ly4
4.
S.
L
'
w
6.
7.
8.
9..
10.
11.
12.
13.
14.
15.
1262
fl UNCLASSIFIED
Declassified in Part - Sanitized Copy Approved for Release 2012/08/21 : CIA-RDP90-00379R000100400004-7
 Declassified in Part - Sanitized Copy Approved for Release 2012/08/21 : CIA-RDP90-00379R000100400004-7
MEMORANDUM FOR: Director of Logistics
SUBJECT Resource Requirements - Customer Survey of
Logistics Services
1. In response to your request, we have reviewed the resources
needed to conduct a customer survey of the various services pro-
vided by the Logistics Services Division. The survey would be con-
ducted by means of a questionnaire designed to provide a basis for
measurement of customer acceptance, and identification of functional
areas where suggested changes might lead to improvements in services
and customer satisfaction.
STAT
2. Resources required internally within the Office of
Logistics for development, distribution, and evaluation of the
questionnaires, and summarizing the survey results with appropriate
recommendations are estimated to total 40 man-days. On the basis
of an opinion sampling of other Agency components, it is estimated
that resources required on the part of all Agency components com-
pleting the questionnaire will total 110 man-days. Accordingly,
overall Agency resources required for this survey will amount to
1S0 man-days, or slightly more than 1/2 man-year.
3. The services provided-by the Printing Services Division
would be most adaptable to a survey of this nature and possibly'
require less resources since these services are more concentrated
in scope and associated with readily identifiable and measurable
products, i.e., printed and photographic items. The services of
this Division are not utilized directly by all Agency components
to the same general extent as those provided by the Logistics
Services Division. The latter Division was therefore selected as
the primary candidate because its wider functional range of services
apply more directly and generally to the sunnnrt nf.all Agency Read-
Ch a Plans Programs Staff, OL
cc: C/LSD/OL
Distribution:
Orig & 1 - Adse
I - l1T /PF.Pc rlff;.
P'T A T
-' i - - ~tf/ OL/P&P~
~/ (7 Mar 74)
Declassified in Part - Sanitized Copy Approved for Release 2012/08/21 : CIA-RDP90-00379R000100400004-7